This service improves older people’s experience of being a patient at Kettering General Hospital, especially during busy times.
We help patients with non-clinical tasks, ensuring they get the support they need whilst they are in hospital. We can give practical and emotional support to patients in the A&E Department, Dementia Wards and Discharge Lounge, working in collaboration with other health care professionals.
Call 01604 611200 for details.
The team is based in Kettering General Hospital seven days a week.
We can help with
- filling in forms
- providing activities for dementia patients
- getting cups of tea and staying for a chat
- collecting personal belongings from home
- sourcing walking frames for people with mobility issues
- taking people home and checking they have everything they need
Our Support Workers wear bright yellow polo shirts with the Age UK Northamptonshire logo and are on duty at the hospital’s busiest times, seven days a week. The service aims to prevent unnecessary admissions to hospital and also help speed up the discharge process for more vulnerable patients.
We work closely the hospital discharge co-ordinators and social services, helping to ensure that everything is in place to enable patients to go home safely.
Our fully-trained staff can take you home safely and help settle you in.
Please call 01604 611200 for more details.
Or send an email
Discharge Call Back Service
In summer 2020 we set up a much needed addition to the KGH Support Service. The Discharge Call Back Service aims to contact all patients age 55 or over within 48 hours of them being discharged from Kettering General Hospital. We will call them to find out how they they are managing once they have had time to settle at home.
We check to see if we can be of any assistance, referring them on to our Befriending Service or Handyperson Service, or maybe arranging for our Information & Advice team to carry out a benefit assessment. A change in a person's health or mobility could mean that they are interested in personal alarms or stairlifts, for example. We also refer patients back to the hospital if there any discharge concerns. Since 2020 we have contacted almost 3,000 patients and have followed up approximately 45% of calls made.