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Making the Most of the Internet

As the world around us moves more and more online, we offer patient help and support to build your confidence to use technology as you choose.

Whether you need help with a phone, computer or tablet, Age UK North Craven and our team of volunteers can support you to develop your skills and be involved, safely, with the online world in which we all now live.

Technology is a tool and if or how you use it depends on what is important for you. It might be that you want to stay connected to family and friends over WhatsApp, learn how to use Zoom to join a virtual group or class, take and share photographs, manage your health, shop online, communicate by email, or simply learn how to ‘swipe and tap’ … we are here for you.

We will patiently listen, go at your pace and help you work out a way forward with technology that is safe, enjoyable and right for you. If we can’t help you, we will do our best to signpost you to someone or something that can help.

Some people using a mobile phone and a laptop. Credit: Centre for Ageing Better

We offer basic free help via:

  • Telephone
  • Digital drop-in sessions. Find out more here.
  • One to one in person sessions, where other forms of support aren't possible
  • Handy 'how to' guides that can be posted out to you
  • Online learning and courses for beginners
  • Signposting to other sources of help and support.

Contact us on 01729 823066 or info@ageuknorthcraven.org to find out more.

We do not help with:

  • Specialised technical issues: we suggest that people contact their local computer repair shop or IT professional, for which there may be a charge. We do not recommend but can help you find local providers and it is your choice whether or not to use them.
  • Online Banking/Financial Services: we suggest that people contact their own bank, all of whom now have customer care staff to support with this.

Making the most of the internet

The internet can seem complicated, but Age UK's step-by-step guides can help you make sense of it. From keeping in touch with friends and family to doing your shopping and banking, these tips will help you feel confident and stay safe online. This information is most helpful for people who are already online but want to boost their confidence.

Other ways to learn

  • Learn my Way - free courses for online beginners

    Created by the Good Things Foundation, Learn My Way is a collection of free interactive bitesize learning courses for beginners. They cover essential digital skills from how to use a keyboard and mouse, to how to apply for Universal Credit or use GP services online. Use our Organisation ID 8008101 when you sign up and we can help and support you through the courses.

    Go to www.learnmyway.com

  • Digital Unite's Technology Guides

    This award-winning range of 400+ how-to guides covers a whole host of digital topics on things like Computer Basics, Microsoft Office, Internet Security, Shopping and Banking. Written by subject matter experts and updated daily, the guides can be used online or printed for reference or to add your own notes.

    Go to www.digitalunite.com/technology-guides

More ways to learn and access support:

Citizens Online Free Digital Support Helpline - call 0808 196 5883
Do you (or does someone you know) need help to get started using technology or want to build your confidence to do more online? If so please call 0808 196 5883 and leave a message. One of Citizens Online's team of trained digital champions will call you back and offer friendly, patient support over the phone.
www.citizensonline.org.uk

AbilityNet's free helpline for technology advice and information - call 0800 048 7642
AbilityNet is a charity that exists to change the lives of older people and people of all ages living with disability by helping them use digital technology. Through their free helpline, available 9-5 Monday to Friday, people can access phone and remote support or, where necessary and safe, home visits from carefully selected and vetted AbilityNet Tech volunteers. As well as diagnosing and fixing most computer related problems, the tech volunteers can help with sending and receiving emails, using the internet, installing new hardware and software and giving impartial advice on IT equipment and software.
www.abilitynet.org.uk/at-home/request-free-it-support-home

My Computer My Way from AbilityNet
My Computer My Way is a unique series of step by step guide to individual adjustments you can make to your computer, laptop, tablet or smart phone to make it easier to use. AbilityNet can also offer specialist advice via their team of Disability Consultants who can provide tailored 1:1 advice dependent on individual barriers to accessing technology, from simple adjustments to specialist software that’s available. 
www.mcmw.abilitynet.org.uk

The Helpful Book Company
The Helpful Book Company started up in 2005 and have been publishing simple, step by step "how to" guides on technology ever since. They cover Windows PCs and laptops, Apple Macs, iPads and iPhones, Android Smartphones and Tablets. They're based in Cumbria and are available on 01229 777606 between 8am-6pm Mon to Fri and 9am - 3.30pm on Saturday.

They also write a weekly email newsletter for PC, Tablet and Smartphone novices, with easy to understand tips, tricks and advice. It comes out every Monday morning and sometimes other days when there’s something extra useful, interesting or urgent. Its FREE and they'll never give anyone else your email address. You can sign up via their website.
www.helpfulbooks.co.uk

Friends Against Scams
This is a National Trading Standards initiative, which aims to protect and prevent people from becoming victims of scams. You can learn how to protect yourself and your loved ones from scams on their free online awareness session, which covers different types of scams, how to spot them and where to get help.
www.friendsagainstscams.org.uk

North Yorkshire County Council Adult Learning and Skills Service - Computing and Getting Online courses
From free taster sessions on topics like Basic Online Photo Editing, Creating a Digital Scrapbook and Online Banking and Fraud Prevention to more in depth courses like Get Started with Family History or Essential Digital Skills for Work, there is something for everyone. Courses are added and updated all the time, so it is worth checking regularly or enquiring if you can't see the topic you want to learn. You can contact the Adult Learning Team direct on (01609) 536066 or you can see all the courses available on the website.
www.northyorks.gov.uk/view-adult-learning-courses-and-enrol-online

Would you like to help..?

Would you like to help older people in your community get or do more online? We offer flexible volunteering opportunities based on your skills, interests and availability, aimed at meeting people's needs. Interested? Click the Volunteer with us link for information.

If you're the person that friends and family call when they have a query about a device or the internet, why not watch this short Age UK training video about being a Digital Buddy? It will give you some key information and skills to help inspire older people you know to make the most of technology.

Become an Age UK Digital Buddy

Contact us

Contact us to find out more