My name is Brenda and I’m an Age NI Advisor. I work on the Age NI Advice Service which means that every day I answer calls from older people who need the help of the charity.
Sometimes the calls come in from family, friends or carers of older people who see someone they love struggling to get by through lack of money or care and want to try and help.
Our phone lines don’t stop - my colleagues and I are inundated with calls, often from people who are worried about money, health, care... the list goes on. I hear from people who can’t afford to heat their homes; from children who can’t believe the negative change they’ve seen in their parents since they were last home; from husbands and wives who don’t know who to turn to get more help for their partners.
Every day brings a new worry or concern. It can be difficult sometimes hearing about the situations some people have to deal with. But that’s why it’s so important that our service continues to exist. People know that they can turn to Age NI when they don’t know what to do next.
The thing I love about my job is that I get to make a real difference. I spend as much time as I need to with people who call us – no matter is too small for us to help with.
Going home at the end of the day, in the knowledge that someone’s burden is a bit less or that you have helped someone turn what they thought was an impossible situation around, makes me feel that I have achieved my goal – to improve the lives of older people.
£10 funds one benefits check. A successful benefits check will increase an older person’s income by £62 per week on average. That means your £10 could be worth 6 times more to an older person who needs Age NI’s help. You could be responsible for so many stories... the good news stories.
If you know an older person in need of advice and support, contact the Age NI Advice Service on freephone 0808 808 7575 - we are here to listen and help.