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Some utility providers in Northern Ireland offer additional services for customers with specific needs. Contact the relevant organisation below if you wish to register.


Power NI

Power NI

Power NI cares about all its customers but is particularly concerned about those with special requirements. They have a range of services available through the confidential Customer Care Register: Doorstep Service, Password Scheme, Carers Contact Service, Braille Bill, Talking Bill, Large Print Bill, and Special Advice.

Call 08457 455 455 to find out more.

Fill out the form online / Download the form (PDF 170KB)


Northern Ireland Electricity (NIE)

The Critical Care Register offers a critical care information service to customers who are dependent on life supporting electrical equipment. Customers on this register will receive up to date information by phone during a power cut or a planned interruption. Call 08457 643 643 to find out more.

Fill out the form online
Read more and download the form



SSE Airtricity Gas NI

The SSE Airtricity Energy Care Scheme is designed for customers who are older people, disabled (including those who are deaf or blind), or chronically sick.

Read more & download the form

Firmus Energy

The firmuscare scheme has been set up to provide customers with a range of services that meet their differing needs. To find out more call 08456 08 00 88.

Phoenix Gas

The Phoenix Energy Care Scheme is designed for customers who are 60 years of age or older, disabled (including those who are deaf or blind), or chronically sick. Find out more on 0845 900 5253.



Northern Ireland Water

If you depend on equipment that is vital to your health and requires a water supply you should register at 08457 440 088.


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Further information

For more information: Call Age NI Advice: 0808 808 7575

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