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Author: Consumer Council
Published on 24 October 2011 02:00 PM

The Consumer Council has welcomed today’s launch of Northern Ireland Water’s (NI Water’s) winter preparation campaign. The Public Awareness Campaign, launched by Regional Development Minister, Danny Kennedy, MLA will be rolled out across Northern Ireland.

The campaign message “Don’t wait. Insulate!” will feature on TV, radio, press and billboard adverts and a leaflet being delivered to every property in Northern Ireland. It advises consumers to take action to protect their homes, schools, businesses and farms by insulating pipes, knowing where the stop tap is and what to do if your pipes do burst. This comes after 450,000 consumers experienced disruption to their water supply due to the severe weather of December 2010 and January 2011.

Graham Smith, Interim Head of Water at the Consumer Council said “This campaign is a positive step by NI Water. I would encourage everyone to read the leaflet that will be coming through their door and take action. All the predictions are that this coming winter could be as bad as the last. Preparation is key. Times are vey tough but by spending a small amount of time and money insulating pipes consumers can help prevent the huge expense, disruption and misery suffered by so many last year.

“We have been working with NI Water on how it gets ready for winter and hope to see smooth management of any weather-related or other disruptions that occur this winter. We will continue to monitor the information being provided to consumers and will play our part in ensuring it is informative, useful and delivered on a timely basis.”

If consumers do have a complaint about your water supply you can contact the Consumer Council on 0800 121 6022 or e-mail People can also contact us via facebook and twitter. As well as water complaints, the Consumer Council also handles complaints about natural gas, electricity, coal and transport.


For more information: Call Age NI Advice: 0808 808 7575