Skip to content

Choosing our Help at Home Service can make life so much easier, helping you to keep your independence, and be more comfortable at home. Our service is professional, flexible and charged by the hour to suit individuals aged 50 and over. No matter what the need is, we can make a real difference.

Elderly woman in the doorway

What does the service offer?

Our service has been established since 2008 and continues to go from strength to strength. With the completion of our recent expansion plan and the growth of our team to 40+ staff, we are now available in the Stoke-on-Trent, Newcastle and Kidsgrove areas. We provide help for home support tasks including:

  • Shopping
  • Collecting prescriptions
  • Laundry & Ironing
  • Bed-changing
  • Bathroom and kitchen cleaning
  • Vacuuming and dusting
  • Cleaning windows
  • General cleaning

We may be able to help you in other ways too. We are proud of the quality of our service, which is delivered by our team of well-trained and police-checked (DBS) local Home Support Workers.

Who is it for?

The service is suited to people over the age of 50 years old in the following areas:

Abbey Hulton, Audley, Baddeley Green, Ball Green, Basford, Berryhill, Boothen, Bignal End, Birches Head, Blurton, Bradwell, Bucknall, Burslem, Chell/ Chell Heath/ Smallthorne, Chesterton, Church Lawton, Cliff Vale, Cobridge, Dresden, Etruria, Fegg Hayes, Fenton & surrounding area, Goldenhill, Hanford, Hanley (Joiner's Square), Harriseahead, Hartshill, Honeywall, Keele, Kidsgrove, Knypersley/Biddulph & surrounding, Lightwood, Longport, Longton,  Maybank, Meir, Meir Hay, Meir Heath, Meir Park, Middleport, Milton, Mow Cop, Newcastle, Newstead, Normacot, Northwood, Norton, Oakhill, Penkhull, Sandon, Sandyford, Shelton, Silverdale, Sneyd Green, Stockton Brook, Stoke, Talke, Talke Pits, Trent Vale, Trentham, Tunstall, Werrington, Weston Coyney, Whitehill Newchapel, Wolstanton

Areas not covered: Blythe Bridge, Forsbrook and Draycott. For clients in the Staffordhsire Moorland area we do not cover please see Moorlands Homelink or the Care Services Directory for home services.

How do I access the service?

This service can be requested by an individual, by family, a friend or a carer. You do not need a referral from health and social care professionals.

For a free, no obligation chat or to arrange a free home visit to discuss how we can help, contact our friendly staff details below or complete our contact form.

Telephone: 01782 827923

Email: helpathome@ageuknorthstaffs.org.uk

What people say about our service

“This service is very excellent and convenient for me  - I am very happy with it”.

 “My help at home lady does an excellent job and is very friendly and caring.  I look forward to her weekly visit”.

 “Pauline is very good.  She came when I had a problem with my heating.  I was told she rang the relevant company to organise a prompt visit, plus she made me a hot drink, a hot water bottle and covered me up.  This isn’t part of her job, but she was caring.  She chats to me whilst she is here, it is nice.”

 "Lianne is a breath of fresh air.  She is cheerful and willing.  She just gets on with tasks which is a big help to me”.

 “Paula does everything well.  She does what I ask her or what she thinks needs doing.  I would tell people the service is very good and the staff are very friendly”.

 'It gives me great comfort to know that once a week the house is cleaned by someone who is reliable and trustworthy.'

'I don't think I'd be able to remain in my own home without your help. I am delighted with your service and my supporter who does a very good job. She's always helpful and willing and I look forward to her coming' Mrs R

'The only thing that has kept mum in her own house for all this time is the Shop and Clean service.'

'In my experience your service is the most efficient I have come across - full marks'

 What our staff say about our service

'The support we give through the visits, makes my job very rewarding'