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Local Organisations

  • Citizens Advice Bureau North Staffs

    The Citizen's Advice Bureau in Stoke on Trent help people with a wide range of issues including debt, housing, consumer, health and many more.

    Find out more

  • North Staffs Carers

    Free services for unpaid carers in North Staffs including dedicated centre, advice, break opportunities, social activities, support to access benefits and grants.

    Find out more

  • Tax Help for Older People

    Tax Help for Older People is a charity that provides free, independent and expert advice and help for older people on lower incomes. (£20,000 gross per annum or less.)

    Find Out more

  • Beat the Cold

    Helping people in Staffordshire with energy related issues, whether it’s a large bill, help finding the right tariff, or advice on how to set up your heating controls

    Find out more

Money Matters

Our Age UK national site has even more information on a range of benefits and entitlements, we have just listed some of the main benefits here for reference.


  • Attendance Allowance

    Attendance Allowance is a benefit for older people who may need extra help to stay independent at home, due to an illness or disability. Find out more on the Age UK national site, which has links to the UK Gov pages.

    Age UK Attendance Allowance

  • Carer's Allowance

    Carer's allowance is the main welfare benefit to help carers. ou don't have to be related to or live with the person you care for to claim Carer's Allowance, and you might still be able to claim even if you don't think of yourself as a carer.

    Age UK Carer's Allowance

  • Disability Living Allowance

    Personal Independence Payment (PIP) is a benefit for people aged between 16 and 64 who because of a long-term illness or disability may need help with daily activities or getting around.

    Age UK Disability Living Allowance

  • Personal Independence Payment

    Personal Independence Payment (PIP) is a benefit for people aged between 16 and 64 who because of a long-term illness or disability may need help with daily activities or getting around.

    Age UK PIP

Dementia Support

In the UK, one person develops dementia every three minutes, yet too many people feel excluded and face the disease alone (Alzheimer's Society). The Alzheimer's Society produces a comprehensive range of guides around dementia, as well as a magazine. See a selection from the Age UK here.

Finding Help at Home

As we age we might need more help to stay independent. Find out more about adult social care assessments in Stoke on TrentNewcastle under Lyme and the Moorlands. As a charity we cannot recommend specific care providers, but the local council helps to produce a guide, see below. Age UK North Staffordshire also has its own Help at Home service.

Finding a Care Home / Specialist Housing

Finding a care home for your self or a loved one can seem daunting. Age UK produces a range of fact sheets and booklets about finding a care home or specialist housing. See the section 'Housing'. Also see the Care Services Directory below which is updated yearly. 

Wills and Estates

Making a will is vital if you want to be certain that your wishes are met after you die. It can be easy to put it off, but the process can be quite simple. Age UK North Staffs has a solicitor who comes into the office every other Friday. There are also Age UK guides and fact sheets on wills and someone making decisons on your behalf.

When Someone Dies

When someone passes away it can be a very hard and confusing time for their loved ones, and it might be daunting as what to do next. Age UK produce a booklet called When Someone Dies , and there is also a wealth of information on the Gov website, including the Tell Us Once service.

Care Services Directory 2018


Looking for care in Staffordshire? The Staffordshire & City of Stoke-on-Trent Care Services Directory 2018 can help. 

With information on paying for care homes, ways to stay independent and a list of care in Staffordshire, the social care directory contains all you need to make your care choices.

View the directory online 

Find out more

Your Wellbeing

Some people call mental health ‘mental wellbeing’, ‘emotional health’, or ‘emotional wellbeing’. Our mental health affects how we think and feel, and how we cope with life’s ups and downs. As we move through different stages of life and our circumstances change, our mental health can change too.

Mental health problems are more common than many people think. Because there are often no outward signs, you may not realise anything is wrong. Two of the most common mental health problems are depression and anxiety.

What can affect my mental wellbeing?

There are lots of reasons why your mental wellbeing can change. There may be a trigger point, usually a significant or distressing event, such as:

  • retirement
  • bereavement
  • relationship or family problems
  • money worries
  • disability or poor health, including sight and hearing loss
  • being a carer
  • being on your own
  • the time of year.

Locally you can source help from your GP, Healthy Minds, Changes as examples. There are a range of leaflets and booklets which can be downloaded about issues such as depression, anxiety, anger, and bereavement from the NHS which can be found here , and also a list of Healthy Minds resources