Age UK Norwich is committed to the provision of high quality services and we are always looking at ways that we can make improvements.  We want our customers and service users to be satisfied with the services they receive from us.  However, if you are not satisfied with any aspect of our work then we want you to tell us.   
    Stage One – Clarification and early resolution. 
    Stage Two – Formal Complaint. 
    
We see our complaints process as a positive mechanism in improving standards, allowing us to learn from people’s experiences of our services and consider feedback from customers as valuable information in helping us put things right if they go wrong. 
Our Complaints and Adverse Comments Policy and Procedures aim to deliver a complaints service that is fair, clear and customer-focused.  We are committed to getting the process right, being open and accountable, acting fairly and proportionately and achieving a satisfactory outcome.

Age UK Norwich is committed to the provision of high quality services and we are always looking at ways that we can make improvements.

We want our customers and service users to be satisfied with the services they receive from us.  However, if you are not satisfied with any aspect of our work then we want you to tell us.    

Click here to find out how to make a complaint or to request a copy of our complaints policy, please contact the PA to the Chief Executive, Natasha Farr on 01603 496322 or email natasha.farr@ageuknorwich.org.uk