Shopping Delivery & Safe at Home Service

Age UK Oldham
10 Church Lane
Oldham
OL1 3AN
United Kingdom

Email: Shopping.Service@ageukoldham.org.uk
Telephone: 0161 622 9265

Available to older, housebound and less-abled people who find it difficult to shop for themselves.

Shopping Delivery and Safe at Home Service

Our Shopping Delivery and Safe at Home service is available to older, housebound and less-abled people who find it difficult to shop for themselves.

The Shopping Service contacts customers on a weekly basis to take shopping orders and delivers out to all areas across the Oldham borough whilst helping to promote older people’s independence and ability to stay in their own home.

The service is also available on a short-term basis after discharge from hospital, during an illness or bad weather conditions.

As well as delivering shopping, our staff are trained to monitor well-being and the home environment, putting the customer, their carers and loved ones at ease that they are safe and well at home, as well as linking to other services and referring on if necessary.

All potential customers have a holistic assessment of their needs and situation. Reviews are carried out every twelve months or as and when there is a change in a customer’s need or circumstances.

Agreed in advance, we contact the client the day before delivery is due to take the shopping list and our driver will deliver the next day. We'll even put the shopping away, if required, whilst monitoring the client’s well-being on the day, and checking as appropriate that the food stored is in date and being consumed.

We work with Tesco supermarket to try our best to supply the goods ordered if available. If requested we will bring an alternative or refund any unwanted items if a mistake has been made on our part. When an order is delivered, it will include the Tesco receipt and a list of the items ordered.

Security and Safety

All client details remain confidential and are not disclosed to other agencies.

All our staff are fully trained, Disclosure & Barring Checked and are identifiable by uniform and ID badge. Any areas of concern are noted and reported to the Service Manager who will take action.

Our staff can, if requested, assist clients to access other services that may be beneficial, including lunch clubs, the Befriending Service, HandyVan Service, leisure activities, etc.

Accessing This Service

If you are interested in the Shopping Delivery & Safe at Home Service please contact us to organise an initial home visit.

Costs

A £8.00 delivery charge is applicable.

This is payable by card over the phone, but we are happy to accept cash or cheque on delivery if there is no other means of payment

Further Info - Shopping safely online:

https://www.ageuk.org.uk/information-advice/work-learning/technology-internet/shopping-online/