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Your Page Turners questions answered

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About Page Turners book club

What do I/we get for joining Page Turners?

In return for £11.99 (single subscription) or £19.99 (dual subscription) monthly payment, you’ll get:

  • The chance to vote on a selection of brilliant books each month
  • A copy of the winning book in the post at the end of each month
  • Book club questions and other exclusive content from the authors of the books
  • An online community you can share your reading experience with
  • Stories of the older people you’re supporting with your subscription.

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Can I/we choose what book we get?

We select the books you get to vote on every month. From there, the book with the highest number of votes is selected – everyone gets the same book. Even if your preferred option doesn’t win, we think you’ll love them all – and it’s a great opportunity to explore something you might not otherwise have tried.

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What kind of books will I/we receive?

We select books for you to vote from each month on a chosen theme. This might be seasonal, or inspired by a particular topic, new release, or author. As this is a new service, we’ll start listing the winning books here each month when we’ve sent them out, so you can see what other Page Turners have enjoyed.

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How do I/we vote on the next book?

Around the 15th of every month, you’ll be sent an email asking you to vote for your favourite from a carefully selected shortlist, and you’ll have a week to vote. The book with the most votes will be announced one week later, and will be sent to your address(es) three weeks after that.

If your first payment is made after the 22nd, you will not be eligible to receive the book which is due to be shipped by the 14th of the following month. You will receive your first book in the middle of the month after that one and will be able to vote on it.

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Can I/we nominate a book for future months?

Yes! Please contact us at pageturners@ageuk.org.uk to share your nomination. While we can’t guarantee we’ll be able to offer it, we love to hear about the books you’ve loved – and it gives us more inspiration for other books you might enjoy for future shortlists, too.

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What should I do with my books once I've read them?

Why not increase your support for older people and donate it to your local Age UK charity shop? You could also share it with another friend, start a free library in your community or list it on eBay.

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What if I’ve already read the winning book?

If you already own the winning book and don’t want another copy, we hope you will consider re-gifting or donating it as you see fit. If you don’t want to receive the book at all, please email us at pageturners@ageuk.org.uk to cancel your book delivery before the 3rd of the month in which it is due to be delivered. After this date, it’ll already be on its way!

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Are your books available in large print for those with sight impairment?

Unfortunately we’re not able to offer large print versions of the books at this stage. We are hoping to offer this in the future.

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Can I buy a gift membership for someone else?

Yes, by selecting the ‘dual subscription’ option when you sign up. You will be able to provide the name and address details required here alongside your own, and your loved one will start receiving the books in the post each month at the same time as you.

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My subscription

What does my book subscription payment go towards?

By joining Page Turners, you're helping to support older people around the UK and in your community through Age UK's wide range of vital services, such as our Telephone Friendship Services, Advice Line , as well as campaigning and research.

Your payment will also help cover the cost of the book and maintaining Page Turners, which is up to £7.99 per single subscription every month. All payments above this could help to support older people through Age UK’s vital services.

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Can I add a donation to my current subscription amount?

We’re sorry but this isn’t possible at the moment – but if you would like to make an additional one-off donation online here we’d be really grateful.

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Can I pause or cancel at any time?

Yes, you can pause or cancel at anytime by logging into your account. If you have any issues, please email us at pageturners@ageuk.org.uk. Please note that if your final payment is received or you pause your subscription after the 22nd of the month, you will continue to receive Page Turners communications and monthly book for a further month.

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Can I pause my subscription and restart at a later date?

You can pause your monthly payments at any time by signing into your account. If you have any issues please email us at pageturners@ageuk.org.uk. 

Please note that if your final payment is received or you pause your subscription after the 22nd of the month, you will continue to receive Page Turners communications and monthly book for a further month.

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When will payments come out of my account?

Your first payment will be taken as soon as you sign up. Following this, payments will be taken on the 22nd of every month.

Please note that if your first payment is made between 15th and 22nd of the month, you will not be able to vote on the book for that month and will receive the book other Page Turners members have voted for.

If your first payment is made after the 22nd, you will not be eligible to receive the book which is due to be shipped by the 14th of the following month. You will receive your first book in the middle of the month after that one and will be able to vote on it.

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Can I update my communication preferences?

You are always in control of how you hear from us and you can change your mind at any time by email pageturners@ageuk.org.uk or calling 0800 077 8751.

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Are my details secure?

Your personal details are secure. We’ll always protect your privacy and will never sell or swap your data with any third party.

To find out more about how we safeguard your data, please read our privacy policy.

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Can I donate to Age UK without being a member of Page Turners?

We’re incredibly grateful for any donations you’d like to make. You can make a one-off donation or sign up to a regular Direct Debit using our online donation form

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How do I amend the recipient’s name on a gift subscription?

Unfortunately, it’s not possible to that that yourself by logging into your account at the moment. Please contact us at pageturners@ageuk.org.uk and we will do this for you.

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Book deliveries

Can I have my book delivered to a different address?

Yes. You can update the delivery address for your subscription, or a gift subscription, at any time by signing into your account. Please note that you cannot change the name of your gift subscription recipient here; if you need to do this, please contact us on pageturners@ageuk.org.uk.

Please note that if you make an update to your address or your gift subscription recipient’s address after the 3rd of each month, the book dispatched in the middle of that month will be sent to the previous address(es) we held for you.

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Can I change my gift subscription recipient address?

Yes, you can do this by signing into your account. Please note that you cannot change the name of your gift subscription recipient here; if you need to do this, please contact us at pageturners@ageuk.org.uk.

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When will my book arrive?

The books will arrive in the middle of each month. If you think your monthly book should’ve arrived by now, but it hasn’t, please contact us at pageturners@ageuk.org.uk.

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What to do if my book hasn’t arrived?

We’ll always let you know when our books have been sent out. If you haven’t received it seven days later, please get in touch at pageturners@ageuk.org.uk.

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Can you deliver to an international address?

Sorry, but we are only able to send books to UK addresses.

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What if there is a problem with my book?

If your book arrives too damaged to read, or does not arrive at all, please get in touch with us at pageturners@ageuk.org.uk.

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Will I be charged for postage?

No, the cost of delivery is included as part of joining Page Turners.

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Will the book fit through my letterbox?

Yes, the packaging is designed to fit through most letterboxes.

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Can I get a digital copy of my book?

At the moment we can only provide a physical copy of the book.

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Want to know more? You can call us on 0800 077 8751 (lines are open 9am to 5pm, Monday to Friday) or email pageturners@ageuk.org.uk.

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Last updated: Sep 15 2021

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