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Travel insurance for pre-existing medical conditions

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Age is not a reason to restrict or refuse cover...

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Age UK Travel Insurance is administered by Ageas Retail Limited and brought to you by Age UK Enterprises Limited.

Buying Age UK Travel Insurance helps support Age UK’s charitable work.

Travel insurance for pre-existing medical conditions is specialist cover for older travellers with a history of illness. It’s different to standard travel insurance which only usually covers you against medical emergencies. 

Many people suffer from pre-existing medical conditions, such as high cholesterol, high blood pressure, diabetes, osteoarthritis or asthma. Pre-existing cover is designed to ensure that your costs will be covered should you fall ill whilst travelling.    

Why it’s important to take out pre-existing cover? 

If you take out a travel insurance policy, but don’t declare the medical conditions that you have, or have had, there’s a strong possibility that the provider won’t pay out should something happen. 

For instance, if your medical condition were to worsen, make you ill or flare up while you are travelling, your insurer may say that they can’t cover you because you didn’t declare the condition. Also if you are injured or become ill because of your condition, for instance should you fall from a blood sugar issue, they may also refuse cover. 

It’s also important not to presume that you won’t need specialist cover because your condition is under control or unlikely to cause you a problem. For instance, you could become ill from a completely unrelated injury, yet your medical history makes that treatment more complicated. Alternatively, you may need to claim for treatment that isn’t impacted by your condition, yet your insurer could refuse to pay out on the grounds that they would not have offered you that policy in the first place if they had been aware of your history.

Pre-existing cover can also cover you if your condition worsens and causes you to cancel. Many people make the mistake of waiting until the holiday approaches to take out travel insurance. Yet most policies also cover you against cancellation, which is all the more important if you suffer from any medical conditions as your risk of cancellation is higher. You should take out travel insurance as soon as you book your trip. 

Do I need pre-existing cover? 

Any medical condition that you are currently receiving treatment for must be declared, but you should also include conditions that you have been diagnosed with in the past. Generally, you need to declare anything that you have had treatment for in the last five years, but conditions such as blood clots or circulatory problems must be declared no matter when you suffered from them. 

The key to getting the right cover is to answer all questions honestly and provide as much detail as possible. If you’re still not certain, make sure to ask your provider when you’re taking out the policy. 

If you are fully covered for all eventualities you’ll be able to travel confidently, knowing you are fully covered.

How much is pre-existing cover? 

Factors that influence the cost of your travel insurance include your destination, the type of holiday you’re going on, your length of travel, and your age. The most important factor however is your health. 

As a result, most insurers charge a premium for travel insurance with pre-existing medical conditions because of the increased risk. This means that older travellers, and particularly those who have ailments‚ often find it harder to obtain the travel insurance they need. 

When it comes to travel insurance, age is not a reason to restrict or refuse cover. That's why Age UK Travel Insurance has no upper age limit and provides cover for pre-existing medical conditions wherever possible†.

Find out more about Age UK Travel Insurance

†Subject to medical screening and acceptance by underwriters. Medical exclusions may apply and acceptance is not guaranteed. Terms, conditions and exclusions apply to this insurance.

That's why Age UK Travel Insurance has no upper age limit and offers you holiday insurance for pre-existing medical conditions wherever possible†. You can choose from either a  Single Trip or an Annual Multi-trip policy if you are a regular traveller.

Medical exclusions

If you have pre-existing conditions before applying for insurance, each person to be insured must consider the following:

  • If a terminal prognosis has been received
  • If they are waiting for an operation, hospital consultation, the results of any hospital tests or investigations (other than for regular check-ups for a stable condition). Or is waiting for or receiving hospital treatment
  • If any person named on the policy is travelling against medical advice or for the purpose of obtaining treatment

If you have answered yes to any of the above, then you will not be covered for any of the claims under:

  • Section 1 (if your trip is cancelled)
  • Section 2 (if your trip is cut short)
  • Section 5 (medical and other expenses)
  • Section 6 (hospital benefit)

If you are unsure of an answer to a medical screening question, please contact your GP for further clarification.

Please refer to the policy booklet for more information.

What about my medical condition?

If you are travelling outside the United Kingdom‚ you will be asked the following questions about your medical condition(s). If your answer is YES to any of the questions below‚ you will be asked for more information about your condition to establish if full cover can be provided and the premium required. You will NOT be covered if at the time of taking out this travel insurance you answer YES to any of these questions and fail to disclose your pre-existing medical conditions.

You will need to tell us about ALL existing medical conditions if any person named on the policy:

  • has been diagnosed with, or treated for, any form of cancer, leukemia or tumour within the last 5 years;
  • has ever been treated or prescribed medication for:
    i) a breathing condition (asthma need only be declared if it has required hospital treatment, or the use of a nebuliser, or supplementary oxygen);
    ii) a heart or cardiac related condition;
    iii) a circulatory condition such as deep vein thrombosis or a stroke;
    iv) diabetes
  • has, within the last year, been admitted overnight as a hospital in-patient, or had any hospital tests or investigation;
  • has, within the last year, been referred to a specialist consultant.

If you are unsure of an answer to a medical screening question, please contact your GP for further clarification.

Please refer to the policy booklet for more information.

Changes to your health

(Applies to Annual Multi-trip policies only)


You must call Ageas Insurance Limited on 0345 128 8008 if, after taking out this policy, any person named on the policy:

  • develops a condition or experiences any of the circumstances above;
  • has a change in the medical conditions that have already been declared to us.

You will be advised if cover cannot continue and you may be entitled to claim for the cost of cancelling your travel arrangements. Insurers reserve the right to amend the terms of your policy, or cancel it providing you with a pro-rata refund of premium.

Please refer to the policy booklet for more information.

For more information

Get a quote today

0800 389 4852* 0800 389 4852*

Lines open: Mon-Fri 9am-5pm. Calls may be recorded.

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Find out more about Age UK Travel Insurance

**Not all Age UKs/Age Concerns offer all products. Please check (by calling your local office) before arranging a visit.

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Age UK Enterprises Limited is a commercial arm of Age UK (charity no.1128267) and donates its net profits to that charity. Age UK Enterprises Limited is registered in England and Wales no.3156159. Registered address: Tavis House 1-6 Tavistock Square, London WC1H 9NA.

Age UK Travel Insurance is administered by Ageas Retail Limited and provided by Ageas Insurance Limited.

*If you call the 0800 number, you may be transferred to an Age UK/Age Concern office, or Ageas Retail Limited. 

‡If you call the 0345 number you will be dealing with Ageas Retail Limited. Calls may be recorded.

Ageas Insurance Limited (the main insurer) – Winner of the Personal Lines Insurer of the Year, Insurance Times Awards 2016.

Age UK Insurance is arranged by Age UK Enterprises Limited and arranged and administered by Ageas Retail Limited; who are both authorised and regulated by the Financial Conduct Authority. Ageas Retail Limited is a sister company of Ageas Insurance Limited.

Ageas Retail Limited Registered office: Ageas House, Hampshire Corporate Park, Templars Way, Eastleigh, Hampshire, SO53 3YA. Registered in England and Wales 1324965. FS registered number: 312468. 

Age UK Enterprises Limited Registered office: Tavis House, 1-6 Tavistock Square, London, WC1H 9NA. Registered in England and Wales 3156159. FS registered number: 311438.

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