Helpline Supporter

The Age Scotland Helpline provides information, friendship and advice through a confidential freephone number.

This role involves calling users of the Age Scotland Helpline to collect feedback on the effectiveness of the service. Specifically, you would be helping collect:

• Feedback on how callers used the information they received and about the service in general; including anything that could be done to improve it.
• Feedback on callers’ benefit claims after using our service; including if they were successful in their claim, or if they require further advice from the Helpline.

Opportunities are available to volunteer from home and/or from our Edinburgh office.