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Helpline Supporter

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The Age Scotland Helpline provides information, friendship and advice through a confidential freephone number.

This role involves calling users of the Age Scotland Helpline to collect feedback on the effectiveness of the service. Specifically, you would be helping collect:

  • Feedback on how callers used the information they received and about the service in general; including anything that could be done to improve it.
  • Feedback on callers’ benefit claims after using our service; including if they were successful in their claim, or if they require further advice from the Helpline.

Opportunities are available to volunteer from home and/or from our Edinburgh office.

Ready to apply

Download the Role Description

Download the Application Form

Download the FAQs

Once you’ve completed the application form please send it back to us and we’ll get in touch.

By email:

By post: FAO Volunteering Age Scotland, Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR

Should you have any questions, please feel free to call 0333 32 32 400 or email: We would love to hear from you!


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