The Age Scotland Helpline provides information, friendship and advice through a confidential freephone number.
This role involves calling users of the Age Scotland Helpline to collect feedback on the effectiveness of the service. Specifically, you would be helping collect:
- Feedback on how callers used the information they received and about the service in general; including anything that could be done to improve it.
- Feedback on callers’ benefit claims after using our service; including if they were successful in their claim, or if they require further advice from the Helpline.
Opportunities are available to volunteer from home and/or from our Edinburgh office.
Ready to apply
Once you’ve completed the application form please send it back to us and we’ll get in touch.
By email: firstname.lastname@example.org
By post: FAO Volunteering Age Scotland, Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR
Should you have any questions, please feel free to call 0333 32 32 400 or email: email@example.com. We would love to hear from you!