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Energy Rights Telephone Adviser

Energy Rights Telephone Adviser
Blend of office (Edinburgh-based) and home working
35 hours per week
Fixed Term through to 31/07/2024
Salary £26,500 pa

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline, publications and workshops. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

This is an exciting new opportunity to help older people make the most of their energy rights and afford warm homes in later life.

Our Helpline Team are looking for an Energy Rights Telephone Adviser to:

  • Act as champion on agreed subjects such as tariff switching, energy bills, energy efficiency measures, grant funding and the importance of heating a home effectively for health reasons in later life.
  • Deliver an energy and generalist information, advice & friendship service for older people in Scotland, their carers, families and professionals primarily by telephone, email and letter.
  • Support the Energy Trainer in delivering new workshops to older people. Provide training to Age Scotland and business partner teams.

The post will be a blend of office based (in Edinburgh) and home-based work.

Due to the Covid outbreak in the UK, we have adapted our way of working to ensure the ongoing delivery of services, while minimising risk to our employees. Depending on guidance from the Scottish Government regarding the lifting of lockdown restrictions, this role may initially be completely home based, incorporating office work and face to face contact when it is safe to do so.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

If you have the skills, experience and ambition required to fulfil this role, then please apply now.

Full details of the role are available below. Please contact recruitment@agescotland.org.uk with any queries about this role.

Download the Role Description

Apply now

Please complete the Application Form and Equal Opportunities Monitoring Form below and return by email to recruitment@agescotland.org.uk 

Due to the ongoing Covid situation, all our staff are currently working from home with access to the office granted only for business critical purposes. We are therefore unable to accept postal applications at this time. 

Application Form

Equal Opportunities Monitoring Form

Closing date: 5pm on Thursday 19 August 2021.

Interviews will take place via Zoom (video conferencing software) on Tuesday 31 August 2021.

If you have any questions, please do get in touch at recruitment@agescotland.org.uk.

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