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Telephony Assistant Manager

Telephony Assistant Manager
Scotland based: blend of office (Edinburgh-based) and home working
35 hours per week
Salary circa £30k pa depending on experience

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Friendship Line and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. You will have good well rounded knowledge of information and advice subjects, and be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.

If you feel you have the skills, experience and ambition required to fulfil this role, and want to be part of our team of dedicated staff and volunteers who were given the Bronze Award for Responding in a Crisis – Providing Leadership, and were highly commended for both Responding in a Crisis – Supporting Customers and Most Effective Application of Technology at the European Contact Centre & Customer Service Awards 2020, then please apply now.

In return for your expertise and commitment to our values you’ll receive a generous holiday allowance, a range of learning and development opportunities, optional healthcare benefits and a contributory pension scheme with employer contributions of up to 9%.

You can also request an application pack from: recruitment@agescotland.org.uk.

 Role Description

Apply Now

Please complete the Application Form and Equal Opportunities Monitoring Form below and return by email to recruitment@agescotland.org.uk 

Due to the ongoing Covid situation, all our staff are currently working from home with access to the office granted only for business critical purposes. We are therefore unable to accept postal applications at this time. 

Application form

Equal opportunities monitoring form

Closing date: 9am on Monday 16 August 2021.

Interviews will take place via Zoom (video conferencing software) on Tuesday 24 August 2021.

Got a question?

If you have any questions above the above opportunity please get in touch by contacting our HR team.

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