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Telephony Assistant Manager

Blend of office (Edinburgh-based) and home working
35 hours per week
Salary circa £30k pa depending on experience

Age Scotland is the national charity for older people. We work to improve the lives of everyone over the age of 50 so that they can love later life.

We support and enable hundreds of community and older people’s groups across Scotland. We provide information, friendship and advice through our free helpline and publications. We tackle loneliness and isolation with our Community Connecting Service and much more.

We work in Scotland with older people’s groups who provide vital activities and services for older people in their local community. We campaign on the issues that older people tell us are important to them.

Will you help us to achieve this by becoming a member of our team?

We are currently recruiting a Telephony Assistant Manager to line manage, lead, and motivate the Age Scotland Telephony Services Team. Providing support, training and development to a team of information, advice and friendship advisors.

You will support the Telephony Manager in the development of new systems and partnerships.

We are looking for someone with current or recent supervision and line management experience in a call centre environment and who is customer and people centric. You will have the ability to support and help develop new partnerships to enhance and expand telephony systems and processes. While previous knowledge of information and advice subjects is not a pre-requisite, you will be expected to understand what information resources are available and how to access them in order to support your team and clients with complex queries.

If you feel you have the skills, experience and ambition required to fulfil this role, then please apply via our website as detailed below:

Full details of the role are available below.

Alternatively, you can request an application pack from: recruitment@agescotland.org.uk.

 Role Description

Apply Now

Please complete the Application Form and Equal Opportunities Monitoring Form below and return by email to recruitment@agescotland.org.uk or by post to Recruitment, Age Scotland, Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR.

Application form

Equal opportunities monitoring form

Closing date: Sunday 24th January 2021

Interviews will take place via Zoom (video conferencing software).

This is a re-advertised post – previous applicants need not apply.

Got a question?

If you have any questions above the above opportunity please get in touch by contacting our HR team.

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