Coronavirus and Care
Due to the Coronavirus epidemic, many councils have made changes to their provision of care and support at home services, to try to prioritise those who are at the greatest risk without them.
Councils must still do as much as possible to meet people’s assessed care needs. This includes looking at the ‘ability and willingness to provide care’ of any unpaid carers you may have, and considering whether technology can be used to support you, for example personal alarms, telephone calls or communicating with you via well-known messaging apps.
Below are some of the questions that our helpline has been answering most frequently.
Why has my homecare been stopped?
How can I make a complaint if my care has stopped and I can’t manage?
Should my carers be wearing PPE (Personal Protective Equipment)?
I provide unpaid care for a relative or friend; should I be using Personal Protective Equipment (PPE) such as masks, gloves and aprons?
Where can I get PPE from?
I was in the group that was told to shield for 12 weeks; how can I get help with shopping or collecting prescriptions?
I am concerned about standards of care at my family member/friend’s care home; what should I do?
It can be hard to know where to turn for advice. If there's something we can help with or you're not sure where to turn, contact our helpline today. Call us Monday to Friday 9am - 5pm on 0800 12 44 222 or email us.