Coronavirus and Care
Due to the Coronavirus epidemic, new laws are in place to help councils prioritise providing care for those who are at the greatest risk without it.
Councils must still do as much as possible to meet people’s assessed care needs. This includes looking at the ‘ability and willingness to provide care’ of any unpaid carers you may have, and considering whether technology can be used to support you, for example personal alarms, telephone calls or communicating with you via well-known messaging apps.
To help you understand these changes we've put together a list of questions and answers that our helpline has been asked.
Why has my homecare been stopped?
How can I make a complaint if my care has stopped and I can’t manage?
What are the new rules about care assessments?
Who should still get an assessment?
Should my carers be wearing PPE (Personal Protective Equipment)?
I provide unpaid care for a relative or friend; should I be using Personal Protective Equipment (PPE) such as masks, gloves and aprons?
Where can I get PPE from?
I’ve had a letter telling me to shield for 12 weeks; how can I get help with shopping or collecting prescriptions?
I am concerned about standards of care at my family member/friend’s care home; what should I do?
It can be hard to know where to turn for advice. If there's something we can help with or you're not sure where to turn, contact our helpline today. Call us Monday to Friday 9am - 5pm on 0800 12 44 222 or email us.