I'm worried about being scammed. What can I do?
Lots of people are offering to help and to support those in their communities who are staying at home. Although the majority of people offering help are genuine and do so for good reasons, sadly, there may be some who try to take advantage of this situation for their own gains.If someone you don't know offers you help, try to find out more about them. It would be reasonable to ask to see some ID and to take a note of their name, address and contact number.
You don't need to accept an offer from someone who turns up on your doorstep. Don't feel pressured to accept help from a stranger.
Don't hand over money to someone you don’t know who is offering to help you. Offers of help for most things should be free of charge.
If someone offers to do your shopping, ask for a receipt so you can pay them to cover the cost of the items.
Don’t give anyone your bank card, even if you are running low on cash. Consider paying people by bank transfer instead – if you aren’t sure how to do this, you can call your bank for help. Don’t ask anyone you don’t know well for help with this.
If someone claims to be from a recognised organisation, don't be afraid to ask to see proof or check with the organisation itself. You could also ask your local Citizens Advice Bureau or Volunteer centre if you want to know if an offer of help is genuine or not.
We also have the following information guides available online:
Coronavirus: a short guide
This information guide looks at the symptoms of coronavirus, how you can reduce the risk of catching the virus and spreading it to others, and how you can continue to look after yourself and others.
What can I do if someone I live with becomes abusive?
Abuse can take various forms such as financial, physical, psychological, or sexual abuse and can also be the result of intentional or unintentional neglect.
Abuse does not discriminate by age, and anyone regardless of how old they are may experience this in their daily lives, especially if they are reliant on others.
Living in close proximity with someone for a prolonged period can potentially worsen any existing issues, especially if you reliant on them for help.
If you are experiencing abuse, or are worried that someone you know is at risk you can get support and advice from:
- Adult Social Services at your local council
- Hourglass (formerly Action on Elder Abuse) helpline: 0808 808 8141,
- Scottish Women’s Aid helpline 0800 027 1234 email@example.com
- The police – you can call the local police on the 101 non-emergency number or call 999 immediately in an emergency.
- Age Scotland’s Freephone Helpline (9am –5pm, Monday to Friday) 0800 12 44 222 firstname.lastname@example.org
The Age Scotland Helpline
Call our helpline on 0800 12 44 222 for free to speak to an adviser. Open Monday to Friday 9am - 5pm.
Help us support more older people
Demand for our vital services is increasing rapidly. Please help us to be there for older people in Scotland who desperately need us during this crisis.