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Age inclusive customer service survey

1200x540-customer service.jpgWe are developing a new training session on the topic of Age Inclusive Customer Service. This training will be delivered to companies and will support them to develop customer service practices which work for older customers and provide positive experiences and results for people over the age of 65.

As part of the consultation process we are inviting you to share your views on what works and doesn’t work for you in the world of customer services by completing our online survey. Whether it be buying things in a shop or online, opening a bank account, taking out gym membership or booking a holiday, what have been your positive and negative experiences with customer service teams? What can companies do to provide a better service for older people? 

We would be very grateful if you could complete the short questionnaire below. If you would like us to send you a paper copy of the survey, please get in touch with at dementiatraining@agescotland.org.uk

Have your say

Your views and experience will help shape our workshops and help companies to provide a better experience for customers over the age of 65.

Got a question about the survey?

If you have any queries, please contact our Dementia Training team at dementiatraining@agescotland.org.uk or call 0333 323 2400.

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