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Call in Time referral

Thank you for sharing the Call in Time service with others.

To ensure Call in Time is appropriate for the older person you're referring, we just need to ask some simple questions:

  • Have you spoken to the person about whether they would like a weekly friendly telephone chat with a volunteer?
  • Do you have their permission to give us their details?
  • Is the person you're referring aged 60 or over?
  • Can you confirm the person does not have dementia or issues with memory loss?
  • Can you confirm that the person does not have high level mental health needs?
  • Will the person be available regularly on the same day at the same time to receive a weekly call?

If you answer "yes" to all these questions, please continue.


Call in Time isn't suitable for everyone

Severe mental health or memory issues may affect the person's ability to build a telephone friendship with a volunteer. In some instances, people may find the calls more distressing.

To discuss other ways to support the older person, call our Advice Line on 0800 055 6112. Lines are open 8am – 7pm, every day of the year including bank holidays

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