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Age UK Somerset is an independent local charity leading teams of staff and volunteers to provide information and other services that create opportunities for people in later life.

Our Information & Advice team is at the heart of our organisation, providing a service directly to older people and others who need advice on issues affecting older people.

Information and Advice Officer (part-time)

Contract:        Permanent

Hours:             2 days per week (Mondays & Tuesdays, with some occasional flexibility in working days)

Salary:            £18,967.41 pa pro-rata (£7,586.96 actual) + pension with generous contribution

This post is based in our Taunton office providing information and advice to our clients, mainly over the telephone. Liaison with our volunteer team and co-ordinating home visits across Somerset and North Somerset is also key to delivering the service.

The role will involve carrying out benefit entitlement checks for older people, so relevant and recent knowledge of the benefits available from the Department of Work and Pensions (DWP) is essential.  The successful candidate must have excellent telephony and communication skills, be customer-facing and share our core aims and values.   Accurate keyboard skills used for direct input to the database will also be required.

In return, we can offer a pleasant working environment within our modern Taunton office with free on-site car parking.

Closing date:   Thursday 28th March 2019, 9am    

Interview date: Tuesday 2nd April 2019

Appointment to this post is subject to satisfactory references being provided and a Disclosure and Barring Service check (formerly CRB).


To Apply:

Download and read the application documents below, complete the application form and return it to us by:

email:, or
post:   Recruitment, Age UK Somerset, Ash House, Cook Way, Taunton, Somerset, TA2 6BJ,

before the closing date (28th March).

Application Pack Documents

Alternatively, email us on or call 01823 345610 to request that an application pack be posted to you.


Age UK Somerset is striving to be an equal opportunities employer and welcomes applications from all sectors of the community.

Charity registration number 1015900