Information and advice
Age UK Somerset offers a free and confidential Information and Advice service for older people, their families and carers.
Our Information & Advice team are leaving the office & coming to where you are!
Where the Information and Advice team will be:
Throughout February, March and April our Information and Advice officers will be found in village halls, warms spaces, community hubs and libraries around Somerset and North Somerset holding outreach advice sessions. We will be there to give older people the information and advice they need!
No appointment is necessary. The service is free of charge, confidential and primarily for anyone over 60 in Somerset and North Somerset as well as their families and those that care for them. If we don’t know the answer we will know someone who will!
Age UK Somerset provides information and advice on a wide range of issues. We’ll provide you with the facts and you can make choices and decisions knowing you have reliable information.
What we can offer you:
- We will give you information that is accurate and up-to-date
- We can explain the choices you have.
- We will help you decide what to do, but it is your choice.
- If we can’t help, we will point you in the right direction.
For more information about our service, please click on I & A Statement of Service
How we work:
- We will not charge you for our service
- We will not tell anyone about your business without your permission unless it is required to protect your safety and wellbeing.
- You can talk to us in private.
- We will not discriminate, apply prejudice or make judgements about your life and what you want to do.
- We will not be influenced by any other interests but yours.
Help with Benefits?
Do you need help with finding out which benefits you may be entitled to? Have you received a claim form that you'd like help to fill in?
How to access the Information and Advice service
We are open from 9am to 4.30pm, Monday to Friday.
To speak with one of our advisers:
- Phone us on 01823 345613 (If you reach our answerphone, please leave a message and we will call you back).
- or email infoandadvice@ageuksomerset.org.uk
- If you would like to make an appointment to come into our office, please call 01823 345613 to arrange this.
Alternatively, you may wish to call the Age UK national information line on (free phone) 0800 055 6112
Emergency Telephone Contacts
Useful telephone contact numbers for emergencies
Free booklets and online information
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Read our info guides
Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.
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Find information online
If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.
Attendance Allowance Referrals
This form is for Professionals who want to refer a client. We are now asking professionals and other agencies to submit a request for Attendance Allowance help by completing a referral form rather than contacting us by email or telephone. This is to ensure we can provide the service required, and that we have all relevant information when the referral is made.
Could you help?
We rely on the help of Volunteers to provide this service.
Would you be interested in joining the team?
Find out about Volunteering with this service
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