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The COVID-19 pandemic made it necessary for us review how we worked with many of our service users. This was to ensure they received the support and encouragement they needed when the Activity Day Centres had to be suspended in March 2020. As a result, we started to develop our new Community Services Programme (CSP).

 As a result of positive feedback from service users, and requests from social care and health professionals, we are pleased to confirm that we are now continuing and enhancing the CSP as part of our ‘Roadmap for the future’. 

This will contribute to our mission of ‘Supporting you and your community in later life’, and aims to promote independence at home and within the community for as long as possible.

What is the Community Services Programme?
CSP offers a tailored plan for individual needs and aspirations created by our specialist team. Each plan is co-designed with each individual to ensure their interests are included, with a focus on achieving their personal goals. A person-centred assessment is carried out with each service user by one of our team to develop a ‘journey’ towards greater independence and community participation. The service offers group and one-to-one activities both inside the home and within the community (subject to any COVID-19 restrictions in place).

What’s included?
CSP provides a range of activity options personalised to your interests and needs, both in your home and within the community. E.g.

  • Weekly home welfare checks; identifying shopping requirements, home repairs or prompting with personal care or medication;
  • Creative activities (see below);
  • IT support; offering one-to-one sessions including the basics of new technology, enabling people to become more independent in digital activities and to connect with family, friends and virtual activities;
  • Accompanied walks in spacious community areas;
  • Accompanied light gardening;
  • Assistance with reading and correspondence;
  • Tailored physical activities to maintain movement and independence;
  • Weekly telephone support calls, to identify any needs and offer support.

As COVID-19 restrictions continue to be lifted, we plan to expand the options further, including restarting the Activity Day Centres.

What activities can I expect?
CSP activities are tailored specifically to the individual interests and some examples are listed below. These activities (which continue to develop to reflect service users’ input and interests) are currently delivered virtually via supported Zoom calls:

  • Drawing from sound
  • Nostalgic memories
  • Seated movement and exercise classes
  • Virtual tours of places of interest for example; museums, landmarks and galleries
  • ‘Cook and Eat’ sessions.

Can the CSP accommodate people with dementia?
Yes, the CSP can accommodate people with or without a dementia diagnosis. All our staff are trained ‘Dementia Friends’ and DBS checked at an enhanced level. There is also a range of activities and groups we can add to the tailored plans for those with a dementia diagnosis, such as ‘singing for wellbeing’ and memory games.

Who can apply?
Anyone aged 50+ who would benefit from the service.

Is there a cost for this service?
Yes, this is a chargeable service. However, we can help you find out whether you would be eligible for financial support from South Gloucestershire Council to access CSP. (Please see below for contact details to find out more.) Our Information and Advice team is also available to carry out a welfare benefits assessment to ensure you are receiving all the financial support to which you are entitled.

How do I contact Age UK South Gloucestershire about this service?
Contact our Day Services team on 01454 411707 (option 3) for more information about the Community Services Programme.