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Helping older people to stay healthy, safe and independent in their own home.

By working alongside local health care, social care, and third sector teams, our Care Navigation team can provide 'supported signposting' to enable older people to live more independent, healthier lives.

The right care, at the right place, at the right time

Care Navigation brings all of the professionals together in one place. This enables access to the right information so we can help older people to get the right care, at the right place, at the right time.

How does Care Navigation work?

Care Navigators undertake a guided conversation using a person centred approach in order to assess the individual’s needs and understand their goals and aspirations.

Care Navigators then work alongside Health Care, Social Care, Third Sector Teams and Volunteers, coordinating appropriate services and supporting individual choice, to enable clients to live more independent, happier and healthier lives.

This is a time limited service.

When does the service operate?

The service operates Monday to Friday, excluding bank holidays, 9am - 5pm.

Who is the Care Navigation service for?

Older people in East Staffordshire who may be more vulnerable, for example those with long term health conditions. Please see specific eligibility criteria below.

Who is eligible?

Anybody aged 50+ registered at a GP practice in East Staffordshire.

Who can refer?

Anybody can refer but all referrals must be made via the Care Coordination Centre.

How to refer

Download a referral form here

Email referral form to: mpft.eaststaffsccc@nhs.net or phone 0300 323 0930 for self referrals.

Age UK will aim to contact clients within 72 hours of receipt of referral and will aim to complete a guided conversation within 10 working days of the initial contact.


Julie Nokes
Primary Care Navigator
07919 167748

Interested in volunteering?

You could become a Care Navigation Volunteer and support local older people who need our help most.