Age UK South Staffordshire, Age UK Burton and Age UK North Staffordshire have merged to create a single new charity for older people in Staffordshire. The charity became operational on 1st October 2018 and is called Age UK Staffordshire.
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Helping older people to stay healthy, safe and independent in their own home.

By working alongside local health care, social care, and third sector teams, our Care Navigation team can provide 'supported signposting' to enable older people to live more independent, healthier lives.

The right care, at the right place, at the right time

Care Navigation brings all of the professionals together in one place. This enables access to the right information so we can help older people to get the right care, at the right place, at the right time.

How does Care Navigation work?

Care Navigators undertake a guided conversation using a person centred approach in order to assess the individual’s needs and understand their goals and aspirations.

Care Navigators then work alongside Health Care, Social Care, Third Sector Teams and Volunteers, coordinating appropriate services and supporting individual choice, to enable clients to live more independent, happier and healthier lives.

This is a time limited service.

When does the service operate?

The service operates Monday to Friday, excluding bank holidays, 9am - 5pm.

Who is the Care Navigation service for?

Local older people who may be more vulnerable, for example those with long term health conditions. Please see specific eligibility criteria listed for your area below.

Find Care Navigation services in your area

  • Who is eligible?

    People aged 50+ who have either multiple long term conditions, risk of or experiencing social isolation and loneliness, mild to moderate mental health conditions, experiencing difficulties from a change in social circumstances or a carer who is struggling.

    People must be registered with one of the following practices to access the service: Wombourne Gravel Hill medical practice, Wombourne Dale medical practice, Kinver Moss Grove medical practice and Claverley medical practice (including Pattingham branch surgery), Russell House medical Practice, Codsall, Bilbrook Medical Centre, Lakeside Medical Centre Perton, Tamar Medical Centre, Perton and Featherstone medical practice.

    Who can refer?

    Referrals are made directly to the Care Navigator programme by Community Matrons through GP Practices, MDTs, District and Community Nurses and other health, social care and community Professionals.

    How to refer

    Please email Janet Higgins and Julie Nokes at Age UK South Staffordshire:

    Care Navigators will aim to contact patients within 48 hours of receipt of referral and will aim to complete a guided conversation within 10 working days of the initial contact.

  • Who is eligible?

    Anybody aged 50+ registered at a GP practice in East Staffordshire.

    Who can refer?

    Anybody can refer but all referrals must be made via the Care Coordination Centre.

    How to refer

    Download a referral form here

    Email referral form to: or phone 0300 323 0930 for self referrals.

    Age UK will aim to contact clients within 48 hours of receipt of referral and will aim to complete a guided conversation within 10 working days of the initial contact.


    Sue Dallison
    Care Navigation Team Manager
    07773 579991

    Rose Doherty
    Primary Care Navigator (Inner & Outer Burton)
    07773 579902

    Janet Higgins
    Primary Care Navigator (Villages - Barton/Yoxall/Alrewas)
    07870 156682

    Julie Nokes
    Primary Care Navigator (Villages - Tutbury/Dove)
    07977 434882

    Paul Clarke
    Volunteer Co-ordinator
    07811 226807

Interested in volunteering?

You could become a Care Navigation Volunteer and support local older people who need our help most.