As we get older, we may need to start to become more reliant on the help of others to assist in carrying out daily living tasks such as organising our finances.

If you have been abused, you can get advice and support by calling us on our Surrey Information and Advice line:

Age UK Surrey Information and Advice: 01483 446627

(our lines are open Monday to Friday 9am - 12am and 1pm)

Or out of office hours contact Age UK Advice: 0800 169 65 65

Although most people are trustworthy it is important to be aware that certain steps can be taken to ensure that we are listened to, respected and are in control of our own decisions.

What is elder abuse?

Any type of abuse is unacceptable. It can be financial, emotional, physical or sexual, and it doesn’t always involve a stranger. For example someone you trust could be stealing money from your house as they clean or touching you in a way that makes you feel upset or uncomfortable.

Staying in control of your finances

If you have someone helping you keep track of your finances, keep a record of how it is being spent and never give away your Personal Identification Number (PIN), as if you do you will not have any protection from your bank or building society if any money is withdrawn.If you have someone going out to do your shopping keep and check the receipts as well as the list of items you have asked them to buy. You should have a discussion with the helper as well before you start to clarify your needs.

Getting support and advice

In an emergency always call 999
If you have been abused, you can get advice and support by calling us on our Surrey Information and Advice line

Age UK Surrey Information and Advice – 01483 446627

Or Age UK Advice on – 0800 169 65 65

Please be aware that if they think you’re at risk, they have a duty to report it. However, they should talk to you about how you want to handle it. You can also call your local Council’s Adult Safeguarding team: Adult Social Care helpline - 0300 200 1005

Out of normal office hours telephone our emergency duty team - 01483 517898

Or visit their website for advice:

If you have a feeling that someone is being abused, you should approach the topic sensitively and encourage them to talk to someone they trust about the situation. It is up to them if they want to report it.
For further information you can go to Age UK’s main site: