The first point of contact for people seeking help, Information & Advice Service volunteers provide valued help and guidance to people over the phone and in person.
What do Information & Advice volunteers do?
Our Information and Advice service plays an important role in supporting older people to remaining independent and make informed decisions. 75% of the people supported by the service are over the age of 65.
As an Information & Advice Service Volunteer, you will be the first point of contact for people seeking help. This can be greeting and helping visitors in the office or fielding enquiries through the telephone help line. You will also help with administration tasks in the office, like processing and recording information. It is a varied role, and no two days will be the same!
Is it for me?
The ideal Information & Advice Service Volunteer will have a friendly and open manner with the ability to put people at ease. They will be empathetic, a good listener, with a high level of attention to detail and be able to carry out basic admin tasks.
For more information about being an Information & Advice Service Volunteer, download the volunteer role description
Enquiries about this role
If you have questions about this role that have not been answered here, then please do send us an email, and we will be happy to help. You can also find more contact details on the Contact Us page of this website