Older people can often feel marginalised and silenced when it comes to making a complaint, or appealing decisions. Advocacy can support people to have their voices heard, and their views and wishes known
Someone on your side
Advocacy is listening to a person and then supporting them to take control and have their voice heard. Typical issues we help with are appealing a decision, e.g. on benefits, help with accessing services or making complaints, e.g. on consumer issues, or to housing providers.
Our trained peer advocates are older people themselves. They will provide all the information you need to help you make choices and make sure that what you want to say is heard.
The Advocacy Service is completely free to all clients. The service is confidential in that no information about the client or the client’s enquiry will be given to third parties without the client’s clear consent.
The service is independent and is not part of the local authority nor is it linked to any health care provider
What advocacy can do for you:
- Talk with you to find out what you think and what you want
- Explain information and provide support for you to make your own choices
- Support you to challenge a decision about yourself or make a complaint
- Represent your views to others if you feel unable to do so
- Help you write letters, emails and fill in forms
- Make telephone calls on your behalf and attend meetings with you as support
What your advocate will not do:
- Give you advice, or tell you what you should do
- Help with legal or debt issues, although we can signpost you to organisation that can help
- Talk to anyone about you without your permission
- Withhold information from you
- Speak for you unless you ask them to
An advocate will help you until you both agree that the problem has been resolved OR there is nothing more that an advocate can do to help.
Do you need an Advocate?
Contact us online
Tel: 020 8770 4614
Our Advocacy service is a proud holder of the Advocacy QPM, awarded in January 2018.