Loneliness does not have to be a part of later life. Our befriending service 'Community Helpers' combats loneliness and prevents isolation by supporting older people in Sutton to make new friends, take up activities and reconnect with their community. 

Age UK Sutton Befriending Service

Loneliness is a daily reality for 40,000 older people in London. It can be a month before they speak to anyone, with only the radio or television to keep them company. 

Our Community Helpers befriending service uses regular empathetic, personal contact to draw older people out of the pall of loneliness. We help them to build confidence, rediscover and connect with activities and hobbies, old friends and new, and to feel joy in life once more.   

How our befriending service helps  

  • Regular, friendly contact: telephone & face-to-face befrienders are the warm voices and friendly faces that engage with isolated older people to draw them out of their shell & develop confidence 
  • Discovering activities & hobbies: we support older people to connect with activities and hobbies they like, by providing information on local groups & activities and providing support & encouragement to attend. 
  • Reconnecting with the community: befrienders can accompany an older person to an activity for the first time, to help them settle in. They might also go out to a local cafe or for a meal as part of the befriending relationship.  

Who is eligible for the service?

Age UK Sutton Befriending Service

People aged 75+ (65+ if referred via the NHS) living in Sutton can be referred or refer themselves to the service. They must be at risk of or experiencing isolation and can include older people who: 

  • Have little to no contact with family/friends 
  • Living with a long-term health condition, including dementia 
  • Have mobility problems and/or sensory impairments 
  • Are recently bereaved 
  • Live alone 
  • Are currently accessing very little or no other services 


Submit a referral online 

Phone:  020 8770 6959
Email: communityhelpers@ageuksutton.org.uk

Approved provider statusAge UK Sutton Befriending Service Mentoring & Befriending Approved Provider Status

Age UK Sutton's Befriending service has passed the approved provider standard by NCVO.

Further information