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Hours of work: 21 hours per week

Fixed term (1st April 2019 – 31st March 2020)

Salary: £17,316 p.a. (pro rata)

Responsible to: Befriending Services Coordinator

Location:Teesside / Redcar and Cleveland

Job Purpose

To assist in the delivery of Age UK Teesside’s befriending services in Redcar. The post holder will work closely with the Befriending Services Coordinator and the volunteer team to assess new and existing client’s requirements around befriending and help facilitate their engagement within new networks to reduce the effects of loneliness and social isolation. They will also be responsible for assisting in the development and promotion of the Befriending Service’s Extended Service by working in close partnership with other local services.

Job Description

To carry out Wellbeing Assessments with new and existing clients and to review their ability to access the wider community and improve home-based networks where appropriate.

To conduct effective outcome measures on a regular basis to evaluate efficacy of intervention/service input.

To develop a strong working relationship with existing volunteers to best serve the befriending clients.

To redirect unsuitable befriending clients to other appropriate services

To promote and appropriately develop the project

Liaise with appropriate external agencies

To keep accurate records and ensure the database is updated

Be aware of Health and Safety issues including Safeguarding Adults awareness

Comply with Data Protection

Comply with Lone Working Protocols


To attend and participate in internal/external meetings, as appropriate

Under the Health & Safety at Work Act 1974 and associated guidance, it is the duty of all staff while at work to take adequate care for the health and safety of themselves and of other persons who may be affected by their acts or omissions.

To work with other staff to ensure appropriate customer care is provided at all times.

To develop a personal knowledge base on Age UK Teesside to underpin effective working.

All staff are required to work within Age UK Teesside’s policies, ensuring these are carried out in relation to the job e.g. confidentiality, equal opportunities etc.

The post may involve occasional evening and weekend work for which time in lieu can be claimed.

The above list is not exhaustive and you will be expected to undertake any other reasonable duties that may be required.

A full driving license and access to a vehicle will be essential to carrying out the duties of the role.

This post is subject to an enhanced disclosure application with the Disclosure & Barring service (DBS).

Essential Criteria

Understanding of and empathy with the needs and aspirations of older people

Ability to manage a busy workload, prioritise and work independently

Be I.T. literate

Experience of working with, recruiting and managing volunteers.

Have experience of working with and motivating volunteers.

Excellent communication skills both written and verbal

Be honest, reliable and trustworthy.

Have a flexible approach to work.

Have complete discretion and maintain confidentiality at all times.

Possess a full driving licence and have access to a car for work.

Maintain confidentiality at all times

Desirable Criteria

Experience of working with older people and associated conditions; Dementia, Stroke, limited mobility

Experience, ability and confidence to deliver induction training to newly recruited Volunteers

Knowledge of Redcar and Cleveland area

Closing Date for applications:  Friday 15th March 2019 at 4 p.m.

Interviews will take place week commencing 18th March 2019

Document downloads

Vacancy and application form