We are delighted that we are now able to restart our Digipals service! Thanks to funding from Wandsworth Council, we are now able to offer support even whilst we are not able to meet in person.
What is Digipals?
Digipals is a service which offers friendly digital support to older people in Wandsworth. Run by Age UK Wandsworth staff and trained/checked volunteers, the service aims to enable older people to benefit from digital connectivity whether that be shopping online, accessing information and entertainment on the internet or connecting with people via emails/video calls/social media.
Tablet loan and remote support
We now have a bank of tablets with paid-for 4G connectivity that we are able to loan for periods of up to 3 months. During this period, the user will be offered a minimum of 3 tutorials with our friendly team of staff and volunteers. As we cannot meet in person, these will be conducted via secure remote support software (already installed on the devices) and the telephone.
Towards the end of the 3 months, we will be able to offer advice on buying a device and wifi/data packages available. Continued support will then be available either remotely or in one of our group sessions when they can re-start.
We can also offer remote support to those with their own devices so long as they are able to download the software.
When restrictions allow, the Digipals will return to libraries and sheltered accommodations to offer their regular drop-in support sessions.These sessions have been very popular and allow older people to seek support in any aspect of using a digital device, be it their own or the library computer.
If you would like to refer someone for a tablet loan please contact Emma Chisholm or call 020 8877 8940
Or if you would like to volunteer to support this new service please click here.