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Age UK Westminster COVID-19 working plan 17/03/2020

In line with the latest guidance from the Government in relation to the Coronavirus outbreak we are taking several steps to reduce the risk of infection to our vulnerable client group and a result with all our face to face advice sessions, befriending visits and activities have been temporarily suspended.


Our immediate main focus will be to ensure older people remain safe, socially connected and to have adequate supplies of food and basic essentials:


Instead of face to face interaction. we will be offering the following key services:


  1. Telephone Befriendinga) Existing isolated clients to have ongoing social contacts over the phone b) identify new isolated clients who will benefit from a social contact 2-3 times a week.

    The team will also identify if clients need any additional support such as food, advice and support or medical support- in this case they will be referred to our Information and Advice or ask to call their GP or 111 should they need medical support.


  1. Information and Advice linewill be managed by two experienced Advice Worker. I&A team will offer advice and support to older people, carers, family members and concerned neighbours.

    We will advice on a range of urgent issues such as welfare benefits, rent arrears, charitable grants, health and social care needs and offer guidance to ensure older people remain safe and well in their home. We will also signpost and refer clients to other local services.

    Should the client need social contact they will be referred to our "Phone Your Neighbour" programme.


  1. We are currently liaising with local providers, Westminster City Council and Public Health to identify local arrangements to deliver food and other basic essentials to housebound older people or people who go into self-isolation

If you are concerned and want information, advice or support please call our COVID-19 advice line on 0203 004 5610 between 10am – 4pm (Monday - Friday) or


> Further information and advice from Age UK

> Further information and advice from Westminster City Council