Skip to content

The priorities and needs during the Covid 19 pandemic for older people shifted to food supplies, prescription collection, access to health & social care services, safety, social interactions and being updated with Government guidelines.

The coronavirus has meant that Age UK Westminster has had to expand its activities to provide more personal social contact and delivery services to the vulnerable older people than ever before. 

Majority of our services are now held virtually. 

Since the outbreak of Coronavirus (COVID 19) we have had to work harder than ever to support older people, their families and carers in The City of Westminster.

Over the last 12 months we've handled 7866 client contacts, 10,000 unique users accessing our website and much more.

Face-to-face activities were moved online. over 70 new online activities were introduced i.e. Chair Yoga, Poetry reading, Quizzes, Dance classes, DJ etc helping clients.

Find out more about our Response to Covid 19

COVID-19 services

Information & Advice / Telephone Line 

Our experienced I&A team offer advice and support to older people, carers, family members and concerned neighbours. 

We advise on a range of urgent issues such as welfare benefits, rent arrears, charitable grants, food provision, health and social care needs and offer guidance to ensure older people remain safe and well in their home. We will also signpost and refer clients to other local services. 

Telephone Befriending

Our volunteers call lonely older people 2-3 times a week ensuring they continue to have social connections. 

Well-being Check and Chat 

Older vulnerable people are being checked on through our check and chat service. 

Virtual Activities 

Our activities team run a wide range of virtual activities (mainly via Zoom) – Tea & Chat, Quiz Sessions, Cookery, Poetry Reading, Men’s group, Community Dance Programme, Virtual Tours, iTea Parties and Music with our very own DJ. 

When safe to do so we arrange to walk in the park and trips to various venues. 

We produced our own Chair Based Exercise and Yoga videos which are shared online – these sessions are designed to help older people remain fit and active in their home.

Food Services 

We currently offer two food support services for vulnerable and isolated older people across Westminster. 

  • A Personal Grocery Shopping Service– For client’s unable to use online shopping due to technical or physical challenges, our volunteers go out and do the shopping for older people who cannot go out.


  • A Prepared Meal Service – For older people who cannot cook due to disability or are not reliably able to provide themselves with enough nutritious and well-prepared food.

All three services afford additional opportunities to provide some much-needed human connection and to check on wellbeing, which is essential during this very challenging time. 

Community Development & Outreach

We have recently recruited a Community Development & Outreach Coordinator (CDOC) to build bridges and reach out to BAME communities including LGBT. Their role involves encouraging BAME older people to participate and access Age UK Westminster’s activities and services and help them to make social connections and access local activities. The CDOC will work with a team of volunteers to support her to make this happen.


We produce a weekly newsletter that goes out to our clients and local stakeholders by post and email. 

We regularly post on social media. 

Follow us on our social media pages:




Our essential services are being supported by over 300 local volunteers. Without our dedicated volunteers the level of services provided in the last six months would have been impossible.

Volunteers are always needed, if you can spare an hour or so please do contact us.

For any of our services above please contact our information and advice line

Tel: 020 3 004 5610 between 10am – 4pm or