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Coronavirus information

Getting help with nuisance and scam calls

Millions of older and vulnerable people are spending longer at home to help protect themselves from the Covid-19 pandemic.


Unfortunately, scammers have found new ways to identify and target potential victims, and people could face being harassed by nuisance
and scam callers.


This guide offers information and advice about how to protect against these calls and what to do if someone becomes a victim covering the following topics.

  • What is a nuisance call?
  • What is a scam call?
  • What should I do if I get a nuisance or scam call?
  • How can I avoid nuisance and scam calls?
  • Getting help from your phone company
  • What should I do if I’ve been a victim of a phone scam?

Click here to download the guidance