If you are unhappy with any aspect of our work, we would like to hear about it. Age UK West Sussex is determined to provide the best possible service to everyone.

We are keen to receive any comments, suggestions, adverse comments or criticisms you may have about our services.

We seek to ensure that everything we do is of the highest quality and when we fall short, a complaint is appropriate. We take seriously any complaint or expression of dissatisfaction with our services and will respond fully to your concerns.

A summary of our complaints procedures can be seen below. We aim at a satisfactory resolution of complaints, which are treated in the strictest confidence. Services to you from Age UK West Sussex will not be affected.

Please click here for our complaints procedure.

How to make a complaint

Complaints should be directed to:

Chief Executive
Age UK West Sussex
Suite 2 Anchor Springs
West Sussex
BN17 6BP

Telephone: 01903 731 800
Email: vicki.rayment@ageukwestsussex.org.uk

How we will respond

  • Your complaint will be given to the relevant service manager
  • We will treat your complaint seriously
  • Complaints made in writing will be acknowledged within 5 working days of receipt
  • The appropriate person will put the outcome in writing to you within 28 days

What happens next?

If your complaint has not been resolved satisfactorily you can request a review.

For a copy of our complaints policy and procedure, please contact us:

Telephone: 01903 731 800
Email: admin@ageukwestsussex.org.uk

Further information