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If you are unhappy with any aspect of our work, we would like to hear about it. Age UK West Sussex is determined to provide the best possible service to everyone.

We are keen to receive any comments, suggestions, adverse comments or criticisms you may have about our services.

We seek to ensure that everything we do is of the highest quality and when we fall short, a complaint is appropriate. We take seriously any complaint or expression of dissatisfaction with our services and will respond fully to your concerns.

We aim at a satisfactory resolution of complaints which are treated in the strictest confidence. Services to you from Age UK West Sussex will not be affected. The main points are summarised below but please click here if you would like a complete copy of our complaints procedure. And if you would like a copy posted to you, please contact us on 01903 731 800 or email us at

How to make a complaint

Complaints should be directed to:

Diane Henderson
Chief Executive
Age UK West Sussex
Suite 2 Anchor Springs
West Sussex
BN17 6BP

Telephone: 01903 731 800

How we will respond

  • Your complaint will be given to the relevant service manager
  • We will treat your complaint seriously
  • Complaints made in writing will be acknowledged within 5 working days of receipt
  • The appropriate person will put the outcome in writing to you within 28 days

What happens next?

If your complaint has not been resolved satisfactorily you can request a review.