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First Point of Contact (FPOC) Information Assistant

Hours: 37 per week, occasional evening and weekend working will be required.

Salary:  £19,000

Location: Littlehampton or Horsham Office or other AUKWSBH location to be confirmed. Travel to other sites will be required.

Age UK West Sussex, Brighton and Hove help thousands of older people to Love Later Life. Our aim is to promote the well-being of all older people, make later life a fulfilling and enjoyable experience, enabling people to flourish.  We offer activities, events, support services and information. It really is a great place to work if you really want to make a difference in people's lives.

We have an exciting opportunity available and we are looking to recruit a caring, reliable and proactive person to join our First Point of Contact (FPOC) team. You will be answering calls to a wide range of older people, their families and carers, identifying key issues and signposting to relevant services who will be able to support them. You will need excellent communication skills as well as IT and computer skills. You will be supporting the coordinator in recruiting and training volunteers, who will be key to the service as well as supporting the development of our information database.

The successful applicant will have excellent people skills along with a proactive and methodical approach. The role will require a full driving license as travel between Age UK West Sussex, Brighton and Hove sites will be required.

This is a hugely rewarding role for the right person. You will be working as a part of a team that provides invaluable support to older people, their families and carers.

At AWSBH we value our people and as such our staff benefits include:

  • Flexible Working Option
  • Ongoing professional training and development
  • 28 days annual leave (plus bank holidays) pro-rata for part time staff
  • Health Cash Plan

We are committed to an organisational culture that values people from all backgrounds. We welcome and encourage applications from all members of the community.

Please click here for the Job Description/Person Specification.

To arrange an informal chat, please contact Sarah Watson, Chief Operating Officer on 07808 760101 or Fiona May, Information and Advice Manager on 0771 5521875.

The closing date for applications is Friday 30th July, 5pm.  Interviews will take place W/C 16th August 2021

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