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Information Database Administrator (FPOC)

Hours: 37 hours a week

Salary: £20,500 per annum FTE

Location: Littlehampton or Horsham or another AUKWSBH location, to be confirmed (with regular travel to our other sites)

Age UK West Sussex, Brighton & Hove, is an independent local charity working in the community to help older people, their families and their carers.

Our vision is to inspire and enable people in West Sussex, Brighton & Hove to Love Later Life. To do this, we provide an array of services and activities that meet the needs and interests of the communities we support, providing opportunities for people to get out, have fun, socialise and build friendships.

We are currently looking for a First Point of Contact (FPOC) Information Database Administrator to join our dedicated team on a full-time, permanent contract.

The Benefits

- 28 days’ annual leave (plus bank holidays) pro-rata for part time staff

- Flexible working options

- Ongoing professional training and development

- Health Cash Plan

If you have a background in database management and development, this is a great opportunity to join our charity and be part of a dedicated team providing invaluable support to older people, their families and carers.

You will have the chance to work with teams and services across our organisation and make a real positive impact on how we support and provide information to our service users in the future. It’s a brilliant opportunity to develop your skills and experience and advance your career.

Interested? Then apply today!

The Role

As a First Point of Contact (FPOC) Information Database Administrator, you will be responsible for co-ordinating and developing our information database and providing administrative, online and telephone support to our FPOC Team.

In this varied role, you will collate information from across the organisation into one central knowledge management system to help support all AUKWSBH services, including partners. Working with every team and service across the organisation, as well as external partners, you will ensure the information is accurate and up to date.

About You

To join us as a First Point of Contact (FPOC) Information Database Administrator, you will need:

- Experience of setting up and managing an information database, handling information and records accurately

- An understanding of, and interest in, older people, their situation and the opportunities they may want and/or need

- Attention to detail including a commitment to high levels of customer service

- Excellent communication and networking skills

- Excellent IT and computer skills including email, Excel, Microsoft Office, SharePoint and Teams

- A commitment to equality and inclusivity across all aspects of this role

- A full driving licence and access to your own car for travel within the role

Experience of working or volunteering with older people would be beneficial, as would knowledge of the local community, third sector and any other groups or organisations working with older people.

Experience of working in a call-centre or similar environment would be equally desirable, as would an understanding of how to create a knowledge management system.

The location for this role is flexible for the right candidate, however, regular travel will be required across our sites.

Click her for the Job Description/Person Specification.

To arrange an informal chat, please contact Fiona May on 07715521875 or Paula Wirth on 01903 731800.

The closing date for applications is Friday 24th September 2021, at 5pm, with interviews scheduled for W/C 27th September 2021.

Other organisations may call this role Database Administrator, Data Administrator, or Administrator.

Age UK West Sussex Brighton & Hove are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking your next challenge as a First Point of Contact (FPOC) Information Database Administrator, please apply via the button shown. 

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