Home Help

Costs depend on where you live. As a non-profit organisation our Help at Home Service charges are based on the actual cost of providing the service. Contact us for more information.

Please note, this service is not available outside Age UK West Sussex Brighton and Hove - Head Office's catchment area.

Age UK West Sussex, Brighton & Hove
29-31 Prestonville Road
Brighton
West Sussex
BN1 3TJ
United Kingdom

Email: info@ageukwsbh.org.uk
Telephone: 01903 726276

We all occasionally need a bit of extra help. This could be because of illness, you can’t manage all the chores you used to, or maybe there are just better things to do with your time!

Whatever the reason, it is nice to have someone you can really rely on to do them for you.

Please note, the above address is an administrative office and is not open to the public. To find out more about this service and how we can support you, please use the contact details on this page.

Choose our Help at Home Service and free up time to do the things you enjoy!

We are a trusted charity with over 20 years of experience, offering a high-quality, domestic cleaning service to the over 50s.

Our home assistants are able to help with the following chores:
✅ General household cleaning
✅ Hoovering
✅ Dusting
✅ Cleaning
✅ Floor washing
✅ Laundry and ironing
✅ Bed making and changing
✅ Curtain and net changing
✅ Basic food preparation
✅ Simple clothes mending
✅ Dog walking
✅ Helping you get out and about
✅ Shopping
✅ Buying your shopping on your behalf or accompanied
✅ Collecting your prescription

Your safety is important to us. If you are in difficulty, or unable to answer the door, our fully trained Home Assistants will follow the pre-agreed emergency plan and stay until they know you are safe.

For more information, click to view our Help at Home leaflet.

How we can help

What we will do

Visit your home to discuss your requirements and then arrange for a Home Assistant to visit at an agreed time and day to suit you.

Organise a courtesy phone call shortly after the service has started to ensure that you are happy with the service.

Assess our Home Assistants to ensure they are fully trained and vetted.

Age UK West Sussex, Brighton & Hove provides a reliable, high-quality service that is tailored to your needs and convenient for you. We offer competitive prices and police checks on all our staff and Home Assistants, with unparalleled aftercare and customer service.

The Difference We Can Make

Jane and Fred had been using our home help service for the past four years. They were initially referred to us by the Prevention Assessment Team. Fred had dementia and Jane who has diabetes, was his main carer. Jane needed a bit of extra help at home and so Louise, one of our home assistants, went to their house twice a week to clean, do the ironing and get a shop in.

Eighteen months in and Louise raised concerns at head office that Jane wasn't well and kept having falls. Jane also told her that Fred had caused a small house fire by knocking over a lamp. Our co-ordinator phoned Jane to see how we could help - suggesting that we put her in touch with Pro-active care and the PAT team - to which Jane agreed and we organised.

Louise was due to visit the following Monday. When she used her key code to get in, she found that Jane had been admitted to hospital over the weekend, Fred was on his own and the Care line wasn’t working. Louise checked in with head office and got permission to take Fred to visit his wife in hospital – he’d been very worried about her. We spoke to Jane and sorted out the Care line issue and with her agreement got Meals on Wheels delivered as she was due to be discharged shortly.

Once Jane was home, our co-ordinator visited. Jane explained that she was still struggling to cope since her discharge. With our Information and Advice team, we worked through her concerns - including sorting out a wet room that had been installed the previous year but was unusable as the water was too hot.We also organised an extra hour a week home help support.

Become a Home Help

Our home assistants love working independently (and setting their own hours) but also appreciate the support and back up of working with Age UK West Sussex. They don't have to look for clients and they get paid at the end of each job by the client directly.

To check our current vacancies, click here.