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These are challenging times for all of us.  We are committed to being with you now.  Some of the things we usually do are not available at the moment but we are still making a difference.  Our current main offer is:

Shopping - we will do your shopping for you and sort out payment methods.  There is no cost for this, other than the cost of your goods.  Just ring us with your shopping list and leave the rest to us.

Prescription Collections - we will collect your prescription for you and bring it to your house.  There is no cost for this.

Emergency Food Packs - we will provide food packs in emergency situations.  The contents of the packs depend on what is available on the day but now include frozen meals that can be heated up in your oven.

Telephone Support - if you are feeling worried or lonely, please do ring and we will be happy to chat.

Benefits Advice - we are still able to help fill out benefits forms over the phone.


For information about our other services see below.

Bright Days - the Bright Days programme has now been suspended.  

Handyperson - this service is limited to installation of key safes and delivery of radiators.

Home Help - this service is limited to emergency shopping, which is now a free service.

Information and Advice - we are able to offer information and advice by telephone or email. We cannot offer face-to-face support.  

Advocacy - we are able to offer advocacy support by telephone or email. We cannot offer face-to-face support.

Housing and Care Options - we are able to offer information and support by telephone or email.  We cannot offer face-to-face support.

Age UK Furniture Warehouse - this is now closed.

If you have any concerns, please contact us and will we do our best to help where we can.


Other organisations to contact:

- If you have health concerns, dial 999 in an emergency or 111 for advice, including concerns about coronavirus.  For information about coronavirus, click here 

- If you live in Aspull, New Springs and Whelley, the One House community centre has established a support network.  If you need help or someone to talk to please call one of these numbers: Pete Ashcroft 07980 779665; Cllr Chris Ready 07964 800548; Kathleen Marsh 07921 55159; Cllr Ron Conway 07873 760644.

- If you live in Standish, there is a 24 hour Standish Coronavirus Help line on 01257 228488.

- For a listening ear, Wigan Family Welfare offer counselling and support.  Ring them on 01942 867888.

If you live alone, do not have family and friends to support you and are in need of assistance, please contact Wigan Council on 01942 489018.


Home Work Outs 

Click here for information on various options for working out in your own home.


Shopping Support

If you have a volunteer doing your shopping (rather than doing it through ourselves), you may be interested in the following safer payment options:

A number of supermarkets now do volunteer payment cards.  Click on the name of the supermarket to find out more:



Marks and Spencer.


The Post Office enables you to authorise someone to cash a cheque for you at any branch.  For more information, click here

Some banks now have a system where you can text a code to your volunteer to enable them to get cash for you.  You set the amount to a maximum of £130 a day.  Click on the name of the bank to find out more:  NatWest, RBS, Ulster.  



Many banks have set up dedicated phone lines for people over the age of 70.  The numbers are below but the banks still recommend using the internet if you feel confident about this as a response is likely to be faster.

Bank of Scotland  0800 0859179  Lines open from 8am to 6pm, 7 days a week

Halifax  0800 0859137  Lines open from 8am to 6pm, 7 days a week

Lloyds Bank  0800 056 0045  Lines open from 8am to 6pm, 7 days a week

NatWest  0800 051 4176  Lines open from 8am to 8pm, 7 days a week

Royal Bank of Scotland  0800 051 4177  Lines open from 8am to 8pm, 7 days a week

Ulster  0800 092 4238   Lines open from 8am to 8pm, 7 days a week

Ulster ROI  1800 656 001  Lines open from 8am to 8pm, 7 days a week

If a bank's details are not listed above, it is either because they have not set up a dedicated phone line for older customers or have not shared the details with Age UK.



The Archbishop of Canterbury has launched the Daily Hope. This is a free phone line of hymns, reflections and prayers.  The line is available 24 hours a day and has been set up particularly for those unable to join on-line services.  By ringing 0800 804 8044, you can hear music, prayers and reflections.


Garden Supplies

Wigan Borough Community Partnership has established 'Golden Gardening'.  A choice of small, medium and large flower trays can be delivered to your house to go into gardens, hanging baskets etc. To find out more, click here.



Sadly, some people have seen coronavirus as an opportunity to develop new ways of scamming vulnerable people.  To see some information about dealing with potential scams, click here.


Keeping Well at Home Booklet

The Greater Manchester Ageing Hub has developed a useful booklet about Keeping Well at Home.  Click here to download a copy.

To read tips about maintaining good nutrition during the coronavirus pandemic, click here


Mental Health Support

We know things may be difficult at the moment.  If you feel anxious, stressed or overwhelmed, there is support for you.  Click here for more information.


Become a Lockdown Film Star!

Tell us about life in lockdown and what you are doing to keep active and involved during this time.  Click here to find out more.


Digital Support

Wigan Council run a digital mentor service, giving help with IT through telephone support. They can help you get the best from smartphones, tablets, computers or laptops. To find out more about TechMates, click here.