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At Age UK Wiltshire we recognise that sometimes the biggest battle is knowing where to start looking for the information you need.

We have gathered together information about the trades and services we get asked about most often in one place to help you make informed decisions.

Choosing a Reputable Trader

We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.

You can download this below or read it online.

Download or print our "Choosing a Reputable Trader" guide

Choosing a Reputable Trader Guide (read online)

Sometimes it can be difficult to know where to turn to choose a reliable trader. The following points will help you to select wisely and reduce the possibility of problems.

Disclaimer: Please note that this guide is for information purposes only and Age UK Wiltshire do not recommend or endorse any company or organisation listed or identified as a result of using the tools provided in this guide or on our website.

Choosing a trader

  • Ask friends and family to recommend traders where possible.
  • Get at least three different quotes before having work carried out.
  • Check that all quotes are provided in writing.
  • Check whether you are given a quote or an estimate. A quote is a fixed price for the job and should not change, whereas an estimate can vary by a reasonable amount.
  • Check that the quote includes an inclusive price and details all work that you have requested.
  • Check that the quote includes a timescale for the work to be started and completed.
  • Check that you have adequate contact details for the trader including an address and landline phone number.
  • Check that you are not required to pay for the work in advance.
  • You should always aim to keep back at least some money until the work is complete.

Questions to ask traders

  • How long have you been in business? Established traders are less likely to disappear in the middle of a job.
  • Are you a member of a trade association? Some trade associations operate codes of practice that offer extra protection to consumers and some offer mediation or conciliation services to help resolve disputes. You should contact the trade association to see what extra protection they offer and to check that the trader is a member, for example a reputable builder will be a member of the Federation of Master Builders or the Guild of Master Craftsmen.
  • Can I see references? Ask to see references for similar work the trader has done in the past.
  • Do you have insurance to cover damage to property? Check that this will cover your neighbour’s property as well as your own, where appropriate. Ask to see a copy.
  • Is the work guaranteed? If a guarantee is provided check whether this is insurance backed, since this will mean you will be protected even if the trader goes out of business.

Points to remember when using a trader

  • Check that you are happy with the standard of the work before paying the bill. If you are not, refuse to pay until the problems are rectified.
  • Pay by credit card where possible, as you will often get extra protection. Otherwise, try to pay by cheque rather than cash. Never agree to go with a trader to the bank or building society in order to withdraw money.
  • Always ensure you have a contract– without one if something goes wrong, your legal position won't be strong. Contracts do not need to be long but should detail the work to be completed for the price agreed.

If you have any concerns

If you have concerns about a trader or a contract you have made with one you should seek further advice from Citizen’s Advice consumer helpline 03454 04 05 06. They can also pass complaints and feedback to your local council’s Trading Standards department.

You can also search ‘trader’ on www.citizensadvice.org.uk for online information on choosing a trader and resolving problems.

Find a trade or service

We have collated a list of searches and links for the trades and services we are asked about most frequently. To find a trade or service:

  • Click on a heading to expand the list.
  • Click on a link that matches the service you are looking for.
  • You will be taken to an external website where you can enter in some details, such as your location. 
  • Some of the searches have pre-loaded results, you can refine the search to match your location.
  • You will be able to print, email or download the majority of search results. 

DISCLAIMER

The results that are produced by the following searches are for information only. Age UK Wiltshire does not recommend any of the trades or services that will appear in the searches below, nor do we recommend the search providers. If you follow a link you will be taken to an external website, the content of which Age UK Wiltshire is not responsible for. Please refer to our Privacy Policy for more details.

Aids and Equipment

You are entitled to ask for an assessment of your needs from your local authority. This may result in you being provided with aids and equipment free of charge. 

Alternatively you may want to purchase aids and equipment from a local service.

For further information visit our national website or use one of the links below.

To request an assessment of your needs:

Wiltshire Council Adult Care team

Tel: 0300 456 0111 

Swindon Borough Council Adult Care team

Tel: 01793 445500 

Other services

Disabled Living Foundation

 Tel: 0300 999 0004

 A national charity providing impartial advice, information and training on equipment for independent living. 

Independent Living Centre- Semington

Tel: 01380 871007

Offering impartial advice to older and disabled people, helping find practical solutions for easier living.

It also produces a list of second hand equipment for sale and equipment for hire as well as other useful information.

Lifeline providers

Mobility aids and equipment providers 
Stairlift providers

Wheelchair service for Wiltshire

Tel: 01225 899130

The NHS provides loan wheelchairs and specialist supportive seating to people of all ages who have a long-term mobility need.

Health and Wellbeing

Service Suggested Search or Link  
Chiropodist/ Podiatrist The Society of Chiropodists and Podiatrists  
Chiropodists- Mobile/ home visiting Yell.com  
Dentists NHS Choices  
Dentists- Home visiting NHS Great Western Hospitals  
Hairdressers- Mobile/ Home visiting Yell.com  
Meal providers Download our list  
Opticians- Mobile/ Home visiting HousingCare.org  
Shopping services Download our list  

Housing and Care

Service Suggested Search or Link
Almshouses in Wiltshire HousingCare.org The Almshouse Association
Care Homes Care Quality Commission HousingCare.org
Domiciliary care agencies Care Quality Commission  
Domestic help agencies HousingCare.org Yell.com
Financial Advisors for Care Planning The Society of Later Life Advisers  
Sheltered Housing Schemes HousingCare.org  

Local Authorities

Details of local services and links to local information

Wiltshire Council- 0300 456 0100
Your Care Your Support (Wiltshire)
Swindon Borough Council01793 445500
My Care My Support (Swindon)

Maintenance and Security

These services can provide help that is free or low cost.

Service

Bobby Van- Wiltshire & Swindon 

Tel: 01380 861155

A home security service for elderly, vulnerable and disadvantaged people

Handihelp

Tel: 0333 400 8299

Provides advice and practical support to help you to enjoy an independent life in your own home.

Royal British Legion Handy Van

Tel: 0808 802 8080

The Legion's handy van service helps ex-Service people and their families with small household repairs and minor adaptations.

Wiltshire and Dorset Fire Service

Tel: 0800 038 2323

Will fit free smoke alarms where required and offer advice to make you and your family safer and healthier in your home. 

Trades and Services

Service Suggested Searches
Builders and Handyperson Federation of Master Builders Institute of Carpenters
Domestic Appliance Repairs Yell.com  
Electricians Registered Competent Persons - Electricians Federation of Master Builders
Gardening Services The Gardeners Guild Yell.com
Painters and Decorators The Painting and Decorating Association Yell.com
Plumbers and Heating Engineers Find an APHC Installer Federation of Master Builders
TV and Video Repairs Yell.com  

Travel and Transport

Service  

Accessible Countryside for Everyone- disabled friendly taxis and private hire operators in Wiltshire

The site also has information on leisure, exercise, tourism and holiday opportunities for disabled people. Click here  for the main website.

 

Blue Badge Scheme

A concessionary parking scheme for people with severe mobility problems. Available from:

Wiltshire Council                 Swindon Borough Council

 

 Connecting Wiltshire

 Help for planning a journey in Wiltshire by car, bus, train, cycle or walking. 

 

Local LINK Schemes

Local voluntary groups that provide transport for people who struggle to get out and about.

 

Non Emergency Patient transport service (NEPTS)0345 600 6068 

Patients who have a non-emergency medical need and require help with transport to reach their hospital appointment can apply to the NEPTS provided by Arriva Transport Solutions Ltd. The service runs 24 hours, 7 days a week. 

 

Swindon Dialaride01793 616050

A local voluntary organisation whose aim is to provide safe, affordable, accessible transport for the Swindon community.

 

Can't find what you are looking for?

If you want to know what is going on in your community or looking for a trader in your local area and you can't find what you're looking for from the information above, you might try the following:

  • If you are looking for a trader, you can try looking on Yell.com, Dentons.net or Trading Standards - Buy With Confidence. You will need to put in your location and the type of trade you are looking for.
  • Look at your local church, post office or news agent notice boards. These often have the most up-to-date sources of local information about local activities and people offering services.
  • Town, parish and church newsletters are also a good place to look for information about local services. You may be able to access this information online or sign up to their mailing lists.
  • Word of mouth is often a good source of local informaiton. If you are looking for a service, friends and family in the area or a neighbour may be able to recommend something from their own experiences.