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We recognise that sometimes the biggest battle is knowing where to start looking for the information you need.

We have gathered together information about the trades, services and organisations we get asked about most often - to help you make informed decisions.

Choosing a Reputable Trader

We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.

View or print our "Choosing a Reputable Trader" guide

Find a trade or service

We have collated a list of searches and links below for a variety of trades, services and organisations - click on a heading to expand it and show the lists/external links under that category.

If you have trouble using the list of searches and links below then please contact us and we will try to provide the information another way.

DISCLAIMER

The results that are produced by the following searches are for information only. Age UK Wiltshire does not recommend any of the trades or services that will appear in the searches below, nor do we recommend the search providers. If you follow a link you will be taken to an external website, the content of which Age UK Wiltshire is not responsible for. Please refer to our Privacy Policy for more details.

Aids, Equipment and Technology

List / Service Suggested Search or Link 
Aids and equipment for independent living

Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, to help you manage more independently.

Independent Living Centre - Semington Tel: 01380 871007 (by appointment only) - Local charity with large showroom where you can get free advice and try a variety of aids /equipment with professional guidance. They also have a list of retailers and a '2nd hand equipment' list

Personal Alarms/Lifeline providers - Age UK Wiltshire info sheet

Stairlift providers (hire or purchase) - Age UK Wiltshire info sheet

Medequip retail Medequip provide Wiltshire Council community aids and equipment and also have a retail arm for customers to purchase equipent privately.

Disabled Living Foundation (Living Made Easy) - independent guidance on choosing aids

Handihelp - remains closed at the moment

NHS Wheelchair service

Age UK info guide - Adapting your home

Mobility aids and wheelchairs for short-term hire

 

 Independent Living Centre - Semington Tel: 01380 871007 - maintain a list of Wiltshire retailers offering equipment hire.

Does your town operate a 'Shopmobility' scheme - these allow you to borrow a wheelchair or scooter to use around town and city centres?

Red Cross Mobility Aids for HireOffer equipment for hire and sometimes able to take 2nd hand equipment to re-use.

Donating/ disposal of mobility aids and wheelchairs

Independent Living Centre - Semington Tel: 01380 871007 - have a 2nd hand equipment list where you can advertise disability items for free

Wiltshire Council and Swindon Borough Council have a paid-for bulky item collection service for larger items.

You could list the item on a free-to-list website such as Gumtree or Facebook Marketplace - it may be just what another local person is looking for!

If the item was provided through the NHS, social services or another support agency then they may take them back.

If the item was purchased privately the supplier may have their own refurbishment or recycling scheme.

 Hearing and Vision aids for hire or purchase

Wiltshire Council Hearing and Vision team

Swindon Council Hearing and Vision team

Wiltshire Sight

You could be entitled to extra money called 'Attendance Allowance' from the government to help with the additional costs of having a long-term health problem or disability. This could be put towards purchasing of aids, equipment and services.
IT and computer support / training

Abilitynet - national charity offering free IT support at home for many types of technology. Also a number of useful factsheets on choosing tech for people with impairments e.g. mobile phones, computer aids. Tel: 0800 269545

Learn My Way - free user-friendly online training

Bobby Van  - local charity currently offering free 'Stay safe online' training

Swindon Adult Community Learning scheme - free courses for eligible Swindon residents

Safer and Supportive Salisbury 'Get Connected' project - for people who do not have internet but who would like to be able to communicate with friends and family and follow online activities such as fitness, singing, church services and the news. Contact: Jane Ebel - 07515822479 / musecic@gmail.com

Age UK Info Guide - Staying Safe

Have you asked your library or local college about computer classes?

University of the Third Age (U3As) is an organisation that promotes life-long learning and engagement. Your local branch  may have an IT club you could join.

Some banks have 'digital champions' for money-related issues e.g setting up online banking

Health and Wellbeing

List / Service Suggested Search or Link  
Chiropodist/ Podiatrist / nail cutting (incl. home visits)

The College of Podiatry Tel: 020 7234 8620

Chiropodists, Podiatrists and Footcare Practitioners list - Age UK Wiltshire info list
Have you asked your GP if you qualify for free NHS podiatry services?
Dentists - NHS

NHS practices database

Age UK factsheet - Help with health costs

NHS Community Dental Service 

Hairdressers- Mobile / Home visiting Mobile hairdressers - Age UK Wiltshire info list  
Opticians- Mobile / Home visiting HousingCare.org  Have you asked your usual optician if they offer home visits? 
Local lunch clubs, social opportunities and groups See Age UK Wiltshire's dedicated Clubs and Groups search page Age UK info guide - Healthy living

Housing, Care and Help at Home

List / Service Suggested Search or Link
  Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, to help you manage more independently. Also see our 'Aids, equipment and technology' section above for further details on getting equipment and adapting your home.
Almshouses List of Almshouses in Wiltshire - Age UK Wiltshire info list The Almshouse Association
Care homes NHS choices database of care homes (with CQC ratings)

 

Age UK info guide - Care homes

Wiltshire Council Care Services Directory

Care Quality Commission (CQC) - reports on quality standards of care homes

Domiciliary care agencies

NHS choices database of Homecare agencies (with CQC ratings)

Age UK info guide - Getting help at home

Wiltshire Council Care Services Directory - see pgs 21-27 for provider listings. Also has info on care funding.

Care Quality Commission (CQC) - reports on quality standards of care agencies

Domestic help

Domestic help can be tricky to find and unfortunately we're not able to recommend any individuals or companies. Age UK Wiltshire do not keep a list but some suggestions are opposite.

You could ask friends or neighbours locally for recommendations or check your local church or parish newsletter.

Age UK info guide - Getting help at home

Buy with confidence (search for 'Cleaning Services')

HousingCare.org (select 'domestic help' from drop down list)

Wiltshire Council Care Services Directory- some care agencies may offer domestic help, see pgs 21-27

Yellow Pages

Food and shopping options

Shopping options - Age UK Wiltshire info sheet

Meal providers - Age UK Wiltshire info list

Sheltered Housing & Housing Options

HousingCare.org - database of sheltered housing (select 'Housing' and type in postcode)

Did you know most rented sheltered housing schemes are applied for through local council housing registers?

Age UK info guide - Housing options

Sheltered housing in Wiltshire - AUKW info sheet

Direct lettings with housing associations - AUKW list

EAC / HousingCare factsheets on housing options and moving home

Support for finding a personal assistant and for self-funders of care packages Wiltshire Centre for Independent Living  
Furniture / bulky item reuse and collection Wiltshire Council large item collection (also lists local charities that collect furniture and other items)  

Local Authorities

Wiltshire Council   

General enquiries tel 0300 456 0100

Adult social care team tel: 0300 456 0111       Email: AdviceandContact@wiltshire.gov.uk 

For Adult Safeguarding  contact the Wiltshire Council Social Care Help Desk on 0300 456 0111 or email adviceandcontact@wiltshire.gov.uk. If you are calling out of hours then please call the Emergency Duty Service on 0300 456 0100.

 

What to do if you're concerned about someone - Age UK national advice

Swindon Borough Council  

General enquiries tel: 01793 445500           

Adult Social care team tel: 0800 085 6666 / 01793 463333

For Adult Safeguarding contact the Swindon Borough Council Adult Safeguarding Team on 01793 463 555 or email adultsafeguarding@swindon.gov.uk If you are calling out of hours you can call the Emergency Duty Service on 01793 436699

Home Maintenance, Energy and Security

Service

Bobby Van    Tel: 01380 861155

Offer free home security checks across Wiltshire for older people and those who are otherwise vulnerable or disadvantaged.

Age UK info guide - Home Safety Checker

Home Improvement Agency / Handihelp service  

Update Oct 2020 we understand that the Handihelp service is not currently operating since Feb 2020. Also see the 'Trades and Services' section below.

Wiltshire and Dorset Fire Service   Tel: 0800 038 2323

Offer free 'Safe and Well' home visits across Wiltshire to help you keep safe and healthy at home. Can check and fit smoke alarms where required.

Help with energy and winter warmth

Spread the Warmth leaflet - Age UK Wiltshire - information on local and national schemes relating to improving energy efficiency, extra money for heating costs and energy saving advice.

Age UK info guide - Winter wrapped up

Trades and Services

Don't forget to read our "Choosing a Reputable Trader Guide"at the top of this page

Yell.comDentons.net are other information sources for many types of local businesses but are not checked or endorsed.

List / Service Suggested Searches
Builders and DIY (also see 'Home Maintenance' above)

Federation of Master Builders

Handyperson and DIY list - AUKW info list

See also 'Home Maintenance, Energy and Security' section on this page

Trustmark

Trading Standards - Buy With Confidence

 
Electricians NICEIC register of electricians

Trustmark

Trading Standards - Buy With Confidence

 
Gardening Services

The Gardeners Guild

List of small jobs gardeners - AUKW info list

Trading Standards - Buy With Confidence  
Painters and Decorators The Painting and Decorating Association

Trustmark

Trading Standards - Buy With Confidence

 
Plumbers

Find an APHC Installer

Chartered Institute for Plumbing and Heating (CIPHE)

Federation of Master Builders

Trading Standards - Buy With Confidence

 
Plumbers (Heating engineers) Find an APHC Installer Check they are Gas Safe registered   

Travel and Transport

Service  

Blue Badge Scheme

A concessionary parking scheme for people with severe mobility problems. Available from your local authority:

Wiltshire Council    Tel: 01225 713002          Swindon Borough Council Tel: 01793 445500

 

'People Friendly Salisbury' (Coming Oct 2020) is an 'exciting and ambitious project to prioritise walking and cycling in the centre of Salisbury. It will see pedestrians and cyclists given priority, as several streets in the city centre will be restricted for use by through traffic.' Blue badge holders can still use these areas providing they obtain an additional free permit via MiPermit: https://www.wiltshire.gov.uk/salisbury-people-friendly-streets If you cannot apply online contact Wiltshire Council Parking dept on 01249 706131

 

Public Transport

> Bus Pass and Taxi Vouchers schemes - A concessionary travel scheme for older people and people with significant mobility problems. Taxi vouchers may be available if you cannot make use of your bus pass. Contact your local authority: Wiltshire Council or Swindon Council.

Connecting Wiltshire  - Help for planning a journey in Wiltshire by car, bus, train and walking, including bus times and details of bus companies.

Goingcarfree.com    Tel: 023 8055 4100   -a travel awareness campaign delivered by Wessex DriveAbility giving information and advice to people who are giving up driving, to help them get around more easily, using a range of travel choices and options.

 

Community Transport and LINK Schemes 

List of local voluntary groups in Wiltshire that provide transport for people who struggle to get out and about e.g. getting to medical appointments - most towns have a scheme.

Wiltshire Community First  - compile the transport and LINK Schemes across Wiltshire. Note that each scheme has an individual contact number.

Akcess provide 'Steps for You' subsidised community transport in Swindon borough

 

Disabled access toilets in the community (Radar Key scheme)

Disability Rights UK – RADAR keys £4.75 (excl. VAT) with free delivery  Tel:  020 7250 8191

Other places to try: Selected Scope charity shops, Independent Living Centre (Semington) and local town councils may have stocks.

 

Non Emergency Patient Transport to hospital

Non-Emergency Patient Transport (NEPTS) for those that require transport to/from hospital and are unable to get there themselves. Eligiblity criteria is set by the government and based on whether someone's medical condition prevents them from travelling by any other means.

 

RiDC (Research Institute for Disabled Customers)

The RiDChave a number of useful guides including: 

mobility scooters and scooter insurance   choosing and using an adapted vehicle

 

Wheelchair accessible taxis

Wheelchair accessible taxis - Age UK Wiltshire list

 

In the driving seat - Age UK info guide

 

Legal and Financial advice

List / Service Suggested Searches
Financial Advisors (incl. for care planning)

The Society of Later Life Advisers

  Money Advice Service
Legal advice

Solicitors for the Elderly

Wiltshire Law Centre

Law Society - find a solicitor

  Beacon (NHS CHC appeals and challenges)

Age UK Wiltshire Little Booklet of Useful Information

This has details of some of the most commonly asked about local services and organisations

 

Can't find what you are looking for?

If you are looking for a trader in your local area you could also try the following:

  • Word of mouth is often a good source of local information - friends, family or a neighbour may be able to recommend someone from their own experiences.
  • If you are looking for a trader, you can try looking on the TrustMark government-endorsed tool to find tradespeople or Trading Standards - Buy With Confidence which is endorsed by local Trading Standards departments. You will need to put in your location and the type of trade you require.
  • Town, parish and church newsletters or websites often have current information about local traders and services. We have some of these listed Village, town and parish newsletters and area specific resources (scroll to category)
  • Yell.comDentons.net are information sources for local businesses but are not checked or endorsed.