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We recognise that sometimes the biggest battle is knowing where to start looking for the information you need.

We have gathered together information about the trades, services and organisations we get asked about most often - to help you make informed decisions.

Choosing a Reputable Trader

We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.

View or print our "Choosing a Reputable Trader" guide

Find a trade or service

We have collated a list of searches and links below for a variety of trades, services and organisations - click on a heading to expand it and show the lists/external links under that category.

If you have trouble using the list of searches and links below then please contact us and we will try to provide the information another way.

DISCLAIMER

The results that are produced by the following searches are for information only. Age UK Wiltshire does not recommend any of the trades or services that will appear in the searches below, nor do we recommend the search providers. If you follow a link you will be taken to an external website, the content of which Age UK Wiltshire is not responsible for. Please refer to our Privacy Policy for more details.

Aids, Equipment and Technology

List / Service Suggested Search or Link 
Aids and equipment for independent living

Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, to help you manage more independently.

Independent Living Centre - Semington Tel: 01380 871007 (by appointment only) - Local charity with large showroom where you can get free advice and try a variety of aids /equipment with professional guidance. They also have a list of retailers and a '2nd hand equipment' list

Stairlift providers (hire or purchase) - Age UK Wiltshire info sheet

Personal Alarms/Lifeline providers - Age UK Wiltshire info sheet

Home Improvement Agency service from / Handihelp from MedequipTel: 0300 456 0111 - for purchase and fitting of disability-related equipment. (Ask for Home Improvement Agency service)

Disabled Living Foundation (Living Made Easy) - independent guidance on choosing aids

NHS Wheelchair service

Age UK info guide - Adapting your home

Mobility aids and wheelchairs for short-term hire

 Independent Living Centre - Semington Tel: 01380 871007 - maintain a list of Wiltshire retailers offering equipment hire.

Does your town operate a 'Shopmobility' scheme?

Red Cross Mobility Aids for Hire

Hearing and Vision aids for hire or purchase

Wiltshire Council Hearing and Vision team

Swindon Council Hearing and Vision team

Wiltshire Sight

You could be entitled to extra money called 'Attendance Allowance' from the government to help with the additional costs of having a long-term health problem or disability. This could be put towards purchasing of aids, equipment and services.
Free IT and computer support / training

Abilitynet - charity offering free IT support at home for many types of technology. Also a number of useful resource factsheets on choosing tech for people with impairments e.g. mobile phones, computer aids. Tel: 0800 269545

Learn My Way - user-friendly online training

Bobby Van  - local charity that currently offer 'Stay safe online' training

Age UK info guide - Internet security

Have you asked your library about computer classes?

Local U3As may have an IT club you could join

Banks may have 'digital champions' for money-related issues e.g setting up online banking

Health and Wellbeing

List / Service Suggested Search or Link  
Chiropodist/ Podiatrist / nail cutting (incl. home visits)

The College of Podiatry Tel: 020 7234 8620

Chiropodists, Podiatrists and Footcare Practitioners list - Age UK Wiltshire info list
Have you asked your GP if you qualify for free NHS podiatry services?
Dentists - NHS

NHS practices database

Age UK factsheet - Help with health costs

NHS Community Dental Service 

Hairdressers- Mobile / Home visiting Mobile hairdressers - Age UK Wiltshire info list  
Hot and frozen meal providers Meal providers - Age UK Wiltshire list  
Opticians- Mobile / Home visiting HousingCare.org  Have you asked your usual optician if they offer home visits? 
Shopping options and services Shopping options - Age UK Wiltshire info sheet  
Local lunch clubs, social opportunities and groups See Age UK Wiltshire's dedicated Clubs and Groups search page Age UK info guide - Healthy living

Housing and Care

List / Service Suggested Search or Link
Almshouses HousingCare.org - database of almshouses The Almshouse Association
Care homes NHS choices database of care homes (with CQC ratings)

 

Age UK info guide - Care homes

 Wiltshire Council Care Services Directory

Care Quality Commission (CQC) - reports on quality standards of care homes

Domiciliary care agencies

NHS choices database of Homecare agencies (with CQC ratings)

Age UK info guide - Getting help at home

Wiltshire Council Care Services Directory - see pgs 21-27 for provider listings

Care Quality Commission (CQC) - reports on quality standards of care agencies

Domestic help agencies

HousingCare.org (select 'domestic help' from drop down list)

You could ask friends or neighbours locally for recommendations or check your local church or parish newsletter.

Wiltshire Council Care Services Directory

Financial Advisors (incl. for care planning)

The Society of Later Life Advisers

Money Advice Service - how to find and choose an adviser
Sheltered Housing schemes

HousingCare.org - database of sheltered housing (select 'Housing' and type in postcode)

Did you know many rented sheltered housing schemes are applied for through local council housing registers?

Age UK info guide - Housing options

Homes4Wiltshire (Wiltshire Council housing register)

Swindon Housing register

Direct lettings with housing associations - AUKW list

Support for self-funders of care packages and finding a personal assistant Wiltshire Centre for Independent Living  
Furniture / bulky item reuse and collection Wiltshire Council large item collection (also lists charities that collect furniture and other items)  

Local Authorities

Wiltshire Council    Tel: 0300 456 0100             Your Care Your Support (Wiltshire)
Wiltshire Council Adult Social Care team Tel: 0300 456 0111       Email: AdviceandContact@wiltshire.gov.uk
Swindon Borough Council   Tel: 01793 445500              My Care My Support (Swindon)
Swindon Council Adult Social Care team Tel: 0800 085 6666       Email: careline@swindon.gov.uk

Home Maintenance, Energy and Security

Service

Bobby Van    Tel: 01380 861155

Offer free home security checks across Wiltshire for older people and those who are otherwise vulnerable or disadvantaged.

Age UK info guide - Home Safety Checker

Home Improvement Agency / Handihelp service from Medequip   Tel: 0300 456 0111 (referrals currently being taken through Wiltshire Council)

Provides advice and charged-for practical support across Wiltshire (excluding Swindon) to help you to enjoy an independent life in your own home, including a competitively priced handyperson service. They are also the local Home Improvement Agency (HIA).

Royal British Legion 'Independent Living Service'  Tel: 0808 802 8080

Free help for ex-Service people and their families with small household repairs, winter warmth checks, minor adaptations and grants. (May not be available in all areas)

Wiltshire and Dorset Fire Service   Tel: 0800 038 2323

Offer free 'Safe and Well' home visits across Wiltshire to help you keep safe and healthy at home. Can check and fit smoke alarms where required.

Help with energy and winter warmth

Spread the Warmth leaflet - Age UK Wiltshire - information on local and national schemes relating to improving energy efficiency, extra money for heating costs and energy saving advice.

Age UK info guide - Winter wrapped up

Trades and Services

Don't forget to read our "Choosing a Reputable Trader Guide" Download or print our "Choosing a Reputable Trader" guide

Yell.comDentons.net are information sources for many types of local businesses but are not checked or endorsed.

List / Service Suggested Searches
Builders and DIY (also see 'Home Maintenance' above)

Federation of Master Builders

See also 'Home Maintenance, Energy and Security' section on this page

Trustmark  
Electricians NICEIC register of electricians Trustmark  
Gardening Services The Gardeners Guild    
Painters and Decorators The Painting and Decorating Association Trustmark  
Plumbers

Find an APHC Installer

Chartered Institute for Plumbing and Heating (CIPHE)

Federation of Master Builders  
Plumbers (Heating engineers) Find an APHC Installer Check they are Gas Safe registered   

Travel and Transport

Service  

Blue Badge Scheme

A concessionary parking scheme for people with severe mobility problems. Available from your local authority:

Wiltshire Council    Tel: 01225 713002          Swindon Borough Council Tel: 01793 445500

 

Bus Pass and Taxi Vouchers schemes

A concessionary travel scheme for older people and people with significant mobility problems. Availble from your local authority:

Wiltshire Council Tel: 0300 456 0100            Swindon Borough Council Tel: 01793 445500

 

Connecting Wiltshire 

Help for planning a journey in Wiltshire by car, bus, train and walking, including bus times and details of bus companies.

The main bus companies in Wiltshire are First bus, Stagecoach, FaresaverSalisbury Reds

 

Community Transport, Dial-a-Ride and LINK Schemes 

List of local voluntary groups in Wiltshire that provide transport for people who struggle to get out and about e.g. getting to medical appointments - most towns have a scheme.

Akcess operate not-for-profit assisted and wheelchair passenger transport

 

Disabled access toilets in the community (Radar Keys)

The National Key Scheme offers disabled people independent access to locked public toilets around the country.

Disability Rights UK – RADAR keys £4.75 (excl. VAT) with free delivery  Tel:  020 7250 8191

Other places to try: Selected Scope charity shops, Independent Living Centre (Semington) and local town councils may have stocks.

 

Goingcarfree.com    Tel: 023 8055 4100

GoingCarFree.com is a travel awareness campaign delivered by Wessex DriveAbility giving information and advice to people who are giving up driving for any reason, to help them get around more easily, using a range of different travel choices and options.

 

Non Emergency Patient Transport to hospital

Non-Emergency Patient Transport (NEPTS) for those that require transport to/from hospital and are unable to get there themselves. Eligiblity criteria is set by the government and based on whether someone's medical condition prevents them from travelling by any other means.

 

RiDC

The Research Institute for Disabled Customers have a number of useful guides regarding motoring with a disability, travelling with scooters, choosing and using an adapted vehicle.

 

Wheelchair accessible taxis

Wheelchair accessible taxis - Age UK Wiltshire list

 

Can't find what you are looking for?

If you are looking for a trader in your local area you could also try the following:

  • Word of mouth is often a good source of local information - friends, family or a neighbour may be able to recommend someone from their own experiences.
  • If you are looking for a trader, you can try looking on the TrustMark government-endorsed tool to find tradespeople or Trading Standards - Buy With Confidence which is endorsed by local Trading Standards departments. You will need to put in your location and the type of trade you require.
  • Town, parish and church newsletters or websites often have current information about local traders and services. We have some of these listed Village, town and parish newsletters and area specific resources (scroll to category)
  • Yell.comDentons.net are information sources for local businesses but are not checked or endorsed.