At Age UK Wiltshire we recognise that sometimes the biggest battle is knowing where to start looking for the information you need.
We have gathered together information about the trades and services we get asked about most often in one place to help you make informed decisions.
Choosing a Reputable Trader
We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.
You can download this below or read it online.
Choosing a Reputable Trader Guide (read online)
Sometimes it can be difficult to know where to turn to choose a reliable trader. The following points will help you to select wisely and reduce the possibility of problems.
Disclaimer: Please note that this guide is for information purposes only and Age UK Wiltshire do not recommend or endorse any company or organisation listed or identified as a result of using the tools provided in this guide or on our website.
Choosing a trader
- Ask friends and family to recommend traders where possible.
- Get at least three different quotes before having work carried out.
- Check that all quotes are provided in writing.
- Check whether you are given a quote or an estimate. A quote is a fixed price for the job and should not change, whereas an estimate can vary by a reasonable amount.
- Check that the quote includes an inclusive price and details all work that you have requested.
- Check that the quote includes a timescale for the work to be started and completed.
- Check that you have adequate contact details for the trader including an address and landline phone number.
- Check that you are not required to pay for the work in advance.
- You should always aim to keep back at least some money until the work is complete.
Questions to ask traders
- How long have you been in business? Established traders are less likely to disappear in the middle of a job.
- Are you a member of a trade association? Some trade associations operate codes of practice that offer extra protection to consumers and some offer mediation or conciliation services to help resolve disputes. You should contact the trade association to see what extra protection they offer and to check that the trader is a member, for example a reputable builder will be a member of the Federation of Master Builders or the Guild of Master Craftsmen.
- Can I see references? Ask to see references for similar work the trader has done in the past.
- Do you have insurance to cover damage to property? Check that this will cover your neighbour’s property as well as your own, where appropriate. Ask to see a copy.
- Is the work guaranteed? If a guarantee is provided check whether this is insurance backed, since this will mean you will be protected even if the trader goes out of business.
Points to remember when using a trader
- Check that you are happy with the standard of the work before paying the bill. If you are not, refuse to pay until the problems are rectified.
- Pay by credit card where possible, as you will often get extra protection. Otherwise, try to pay by cheque rather than cash. Never agree to go with a trader to the bank or building society in order to withdraw money.
- Always ensure you have a contract– without one if something goes wrong, your legal position won't be strong. Contracts do not need to be long but should detail the work to be completed for the price agreed.
If you have any concerns
If you have concerns about a trader or a contract you have made with one you should seek further advice from Citizen’s Advice consumer helpline 03454 04 05 06. They can also pass complaints and feedback to your local council’s Trading Standards department.
You can also search ‘trader’ on www.citizensadvice.org.uk for online information on choosing a trader and resolving problems.
Find a trade or service
We have collated a list of searches and links for the trades and services we are asked about most frequently. To find a trade or service:
- Click on a heading to expand the list.
- Click on a link that matches the service you are looking for.
- You will be taken to an external website where you can enter in some details, such as your location.
- Some of the searches have pre-loaded results, you can refine the search to match your location.
- You will be able to print, email or download the majority of search results.
Aids and Equipment
You are entitled to ask for an assessment of your needs from your local authority. This may result in you being provided with aids and equipment free of charge.
Alternatively you may want to purchase aids and equipment from a local service.
For further information visit our national website or use one of the links below.
|To request an assessment of your needs:|
Tel: 0300 456 0111
Tel: 01793 445500
Tel: 0300 999 0004
A national charity providing impartial advice, information and training on equipment for independent living.
Tel: 01380 871007
Offering impartial advice to older and disabled people, helping find practical solutions for easier living.
|Mobility aids and equipment providers|
Tel: 01225 899130
The NHS provides loan wheelchairs and specialist supportive seating to people of all ages who have a long-term mobility need.
Health and Wellbeing
|Service||Suggested Search or Link|
|Chiropodist/ Podiatrist||The Society of Chiropodists and Podiatrists|
|Chiropodists- Mobile/ home visiting||Yell.com|
|Dentists- Home visiting||NHS Great Western Hospitals|
|Hairdressers- Mobile/ Home visiting||Yell.com|
|Meal providers||Download our list|
|Opticians- Mobile/ Home visiting||HousingCare.org|
|Shopping services||Download our list|
Housing and Care
|Service||Suggested Search or Link|
|Almshouses in Wiltshire||HousingCare.org|
|Care Homes||Care Quality Commission|
|Domiciliary care agencies||Care Quality Commission|
|Domestic help agencies||HousingCare.org|
|Financial Advisors for Care Planning||The Society of Later Life Advisers|
|Sheltered Housing Schemes||HousingCare.org|
Details of local services and links to local information
|Wiltshire Council- 0300 456 0100|
|Your Care Your Support (Wiltshire)|
|Swindon Borough Council- 01793 445500|
|My Care My Support (Swindon)
Maintenance and Security
These services can provide help that is free or low cost.
Tel: 01380 861155
A home security service for elderly, vulnerable and disadvantaged people
Tel: 0333 400 8299
Provides advice and practical support to help you to enjoy an independent life in your own home.
Tel: 0808 802 8080
The Legion's handy van service helps ex-Service people and their families with small household repairs and minor adaptations.
Tel: 0800 038 2323
Will fit free smoke alarms where required and offer advice to make you and your family safer and healthier in your home.
Trades and Services
|Builders and Handyperson||Federation of Master Builders|
|Domestic Appliance Repairs||Yell.com|
|Electricians||Registered Competent Persons - Electricians|
|Gardening Services||The Gardeners Guild|
|Painters and Decorators||The Painting and Decorating Association|
|Plumbers and Heating Engineers||Find an APHC Installer|
|TV and Video Repairs||Yell.com|
Travel and Transport
The site also has information on leisure, exercise, tourism and holiday opportunities for disabled people. Click here for the main website.
A concessionary parking scheme for people with severe mobility problems. Available from:
Help for planning a journey in Wiltshire by car, bus, train, cycle or walking.
Local voluntary groups that provide transport for people who struggle to get out and about.
Non Emergency Patient transport service (NEPTS)- 0345 600 6068
Patients who have a non-emergency medical need and require help with transport to reach their hospital appointment can apply to the NEPTS provided by Arriva Transport Solutions Ltd. The service runs 24 hours, 7 days a week.
Swindon Dialaride- 01793 616050
A local voluntary organisation whose aim is to provide safe, affordable, accessible transport for the Swindon community.
Can't find what you are looking for?
If you want to know what is going on in your community or looking for a trader in your local area and you can't find what you're looking for from the information above, you might try the following:
- If you are looking for a trader, you can try looking on Yell.com, Dentons.net or Trading Standards - Buy With Confidence. You will need to put in your location and the type of trade you are looking for.
- Look at your local church, post office or news agent notice boards. These often have the most up-to-date sources of local information about local activities and people offering services.
- Town, parish and church newsletters are also a good place to look for information about local services. You may be able to access this information online or sign up to their mailing lists.
- Word of mouth is often a good source of local informaiton. If you are looking for a service, friends and family in the area or a neighbour may be able to recommend something from their own experiences.