We recognise that sometimes the biggest battle is knowing where to start looking for the information you need.
We have gathered together information about the trades, services and organisations we get asked about most often - to help you make informed decisions.
Choosing a Reputable Trader
We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.
Find a trade or service
We have collated a list of searches and links below for a variety of trades, services and organisations - click on a heading to expand it and show the lists/external links under that category.
If you have trouble using the list of searches and links below then please contact us and we will try to provide the information another way.
Aids, Equipment and Technology
|List / Service||Suggested Search or Link|
|Aids and equipment for independent living||
Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, to help you manage more independently.
Independent Living Centre - Semington Tel: 01380 871007 (by appointment only) - Local charity with large showroom where you can get free advice and try a variety of aids /equipment with professional guidance. They also have a list of retailers and a '2nd hand equipment' list
Medequip retail Medequip provide Wiltshire Council community aids and equipment and also have a retail arm for customers to purchase equipent privately.
Disabled Living Foundation (Living Made Easy) - independent guidance on choosing aids
Handihelp - remains closed at the moment
|Hearing and Vision aids for hire or purchase|
Mobility aids and wheelchairs for short-term hire
Independent Living Centre - Semington Tel: 01380 871007 - maintain a list of Wiltshire retailers offering equipment hire.
Does your town operate a 'Shopmobility' scheme - these allow you to borrow a wheelchair or scooter to use around town and city centres?
Red Cross Mobility Aids for Hire- Offer equipment for hire and sometimes able to take 2nd hand equipment to re-use.
Donating/ disposal of mobility aids and wheelchairs
Independent Living Centre - Semington Tel: 01380 871007 - have a 2nd hand equipment list where you can advertise disability items for free
Wiltshire Council and Swindon Borough Council have a paid-for bulky item collection service for larger items.
You could list the item on a free-to-list website such as Gumtree or Facebook Marketplace - it may be just what another local person is looking for!
If the item was provided through the NHS, social services or another support agency then they may take them back.
If the item was purchased privately the supplier may have their own refurbishment or recycling scheme.
For stairlifts, some local stairlift companies remove and refurbish these - see our ‘Stairlift providers (hire or purchase)’ list above
|You could be entitled to extra money called 'Attendance Allowance' from the government to help with the additional costs of having a long-term health problem or disability. This could be put towards purchasing of aids, equipment and services.|
|IT and computer support / training and technology||
AUKW Click & Connect project- free 1-2-1 support to help you achieve what you tell us is important, relating to how you want to use technology.
Abilitynet - national charity offering free IT support at home for many types of technology. Also a number of useful factsheets on choosing tech for people with impairments e.g. mobile phones, computer aids. Tel: 0800 269545
Learn My Way - free user-friendly online training
Bobby Van - local charity currently offering free 'Stay safe online' training
Swindon Adult Community Learning scheme - free courses for eligible Swindon residents
Safer and Supportive Salisbury 'Get Connected' project - for people who do not have internet but who would like to be able to communicate with friends and family and follow online activities such as fitness, church services, news. Contact: Jane Ebel - 07515822479 / email@example.com
Wiltshire Sight Support with technology (for those with a visual impairment)
Have you asked your library or local college about computer classes?
University of the Third Age (U3As) is an organisation that promotes life-long learning and engagement. Your local branch may have an IT club you could join.
Some banks have 'digital champions' for money-related issues e.g setting up online banking
Health and Wellbeing
|List / Service||Suggested Search or Link|
|Chiropodist/ Podiatrist / nail cutting (incl. home visits)||
The College of Podiatry Tel: 020 7234 8620Chiropodists, Podiatrists and Footcare Practitioners list - Age UK Wiltshire info list
|Dentists - NHS|
|Hairdressers- Mobile / Home visiting||Mobile hairdressers - Age UK Wiltshire info list|
|Opticians- Mobile / Home visiting||HousingCare.org|
|Local lunch clubs, social opportunities and groups||See Age UK Wiltshire's dedicated Clubs and Groups search page|
Housing, Care and Help at Home
|List / Service||Suggested Search or Link|
|Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, and potentially means-tested funding towards a care package.
|Almshouses||List of Almshouses in Wiltshire - Age UK Wiltshire info list|
|Care homes||NHS choices database of care homes (with CQC ratings)
|Domiciliary care / care agencies||
Shared Lives Wiltshire (helps people live as part of a family, within the carers home, where they receive the support or care that they need)
Domestic help can be tricky to find and, as with other services, we're not able to recommend any individuals or companies.
Why not ask friends or neighbours locally for recommendations or check your local church or parish newsletter?
|Food and shopping options|
|Sheltered Housing & Housing Options||
HousingCare.org - database of sheltered housing (select 'Housing' and type in postcode)
Did you know most rented sheltered housing schemes are applied for through local council housing registers?
|Support for finding a personal assistant and for self-funders of care packages||Wiltshire Centre for Independent Living|
|Furniture charities, recycling and collection||
Wiltshire Council large item collection (paid for service)
Many charity shops also offer free collection services for good quality items for donation.
General enquiries tel 0300 456 0100
Adult social care team tel: 0300 456 0111 Email: AdviceandContact@wiltshire.gov.uk
For Adult Safeguarding contact the Wiltshire Council Social Care Help Desk on 0300 456 0111 or email firstname.lastname@example.org. If you are calling out of hours then please call the Emergency Duty Service on 0300 456 0100.
|Swindon Borough Council||
General enquiries tel: 01793 445500
Adult Social care team tel: 0800 085 6666 / 01793 463333
For Adult Safeguarding contact the Swindon Borough Council Adult Safeguarding Team on 01793 463 555 or email email@example.com If you are calling out of hours you can call the Emergency Duty Service on 01793 436699
Home Maintenance, Energy and Security
Bobby Van Tel: 01380 861155
Offer free home security checks across Wiltshire for older people and those who are otherwise vulnerable or disadvantaged.
Update Oct 2020 we understand that the Handihelp service is not currently operating since Feb 2020. Also see the 'Trades and Services' section below.
Wiltshire and Dorset Fire Service Tel: 0800 038 2323
Offer free 'Safe and Well' home visits across Wiltshire to help you keep safe and healthy at home. Can check and fit smoke alarms where required.
Help with energy and winter warmth
Spread the Warmth leaflet - Age UK Wiltshire - information on local and national schemes relating to improving energy efficiency, extra money for heating costs and energy saving advice.
Trades and Services
Don't forget to read our "Choosing a Reputable Trader Guide"at the top of this page
|List / Service||Suggested Searches|
|Builders and DIY (also see 'Home Maintenance' above)||
See also 'Home Maintenance, Energy and Security' section on this page
|Electricians||NICEIC register of electricians|
|Painters and Decorators||The Painting and Decorating Association|
|Plumbers (Heating engineers)||Find an APHC Installer|
Travel and Transport
Blue Badge Scheme
A concessionary parking scheme for people with severe mobility problems. Available from your local authority:
'People Friendly Salisbury' (Coming Oct 2020) - Blue badge holders can still use these areas providing they obtain an additional free permit: https://www.wiltshire.gov.uk/salisbury-people-friendly-streets or contact Wiltshire Council Parking dept on 01249 706131
> Bus Pass and Taxi Vouchers schemes - A concessionary travel scheme for older people and people with significant mobility problems. Taxi vouchers may be available if you cannot make use of your bus pass. Contact your local authority: Wiltshire Council or Swindon Council.
Connecting Wiltshire - Help for planning a journey in Wiltshire by car, bus, train and walking, including bus times and details of bus companies.
Goingcarfree.com Tel: 023 8055 4100 -a travel awareness campaign delivered by Wessex DriveAbility giving information and advice to people who are giving up driving, to help them get around more easily, using a range of travel choices and options.
Community Transport and LINK Schemes
List of local voluntary groups in Wiltshire that provide transport for people who struggle to get out and about e.g. getting to medical appointments - most towns have a scheme.
Wiltshire Community First - compile the transport and LINK Schemes across Wiltshire. Note that each scheme has an individual contact number.
Akcess provide 'Steps for You' subsidised community transport in Swindon borough
Transport to hospital
Non Emergency Patient Transport to hospital - (NEPTS) for those that require transport to/from hospital and are unable to get there themselves. Eligiblity criteria is set by the government and based on whether someone's medical condition prevents them from travelling by any other means.
NHS volunteer responders (during COVID19) - Patient transport is available via a professional referrer such as GP or health professional.
Also see Link Schemes above (note that some are affected by COVID19) and the hospital website:
Disabled access toilets in the community (Radar Key scheme)
Disability Rights UK – RADAR keys £4.75 (excl. VAT) with free delivery Tel: 020 7250 8191
Other places to try: Selected Scope charity shops, Independent Living Centre (Semington) and local town councils may have stocks.
The RiDChave a number of useful guides including:
Wheelchair accessible taxis
Legal and Financial advice
Can't find what you are looking for?
If you are looking for a trader in your local area you could also try the following:
- Word of mouth is often a good source of local information - friends, family or a neighbour may be able to recommend someone from their own experiences.
- If you are looking for a trader, you can try looking on the TrustMark government-endorsed tool to find tradespeople or Trading Standards - Buy With Confidence which is endorsed by local Trading Standards departments. You will need to put in your location and the type of trade you require.
- Town, parish and church newsletters or websites often have current information about local traders and services. We have some of these listed Village, town and parish newsletters and area specific resources (scroll to category)
- Yell.com, Dentons.net are information sources for local businesses but are not checked or endorsed.