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We recognise that sometimes the biggest battle is knowing where to start looking for the information you need.

We have gathered together information about the trades, services and organisations we get asked about most often - to help you make informed decisions.

Choosing a Reputable Trader

We strongly suggest that you read our Choosing a Reputable Trader Guide when making any selections or decisions.

View or print our "Choosing a Reputable Trader" guide

Find a trade or service

We have collated a list of searches and links below for a variety of trades, services and organisations - click on a heading to expand it and show the lists/external links under that category.

If you have trouble using the list of searches and links below then please contact us and we will try to provide the information another way.


The results that are produced by the following searches are for information only. Age UK Wiltshire does not recommend any of the trades or services that will appear in the searches below, nor do we recommend the search providers. If you follow a link you will be taken to an external website, the content of which Age UK Wiltshire is not responsible for. Please refer to our Privacy Policy for more details.

Aids, Equipment and Technology

List / Service Suggested Search or Link 
Aids and equipment for independent living

Did you know you can request a free assessment of your needs from your local authority's adult social care team? This could help by providing some aids and equipment for free, to help you manage more independently.

Independent Living Centre - Semington Tel: 01380 871007 (by appointment only) - Local charity with large showroom where you can get free advice and try a variety of aids /equipment with professional guidance. They also have a list of retailers and a '2nd hand equipment' list

Personal Alarms/Lifeline providers - Age UK Wiltshire info sheet

Stairlift providers (hire or purchase) - Age UK Wiltshire info sheet

Medequip retail Medequip provide Wiltshire Council community aids and equipment and also have a retail arm for customers to purchase equipent privately.

Disabled Living Foundation (Living Made Easy) - independent guidance on choosing aids

NHS Wheelchair service

Age UK info guide - Adapting your home

Mobility aids and wheelchairs for short-term hire


 Independent Living Centre - Semington Tel: 01380 871007 - maintain a list of Wiltshire retailers offering equipment hire.

Does your town operate a 'Shopmobility' scheme - these allow you to borrow a wheelchair or scooter to use around town and city centres?

Red Cross Mobility Aids for HireOffer equipment for hire and sometimes able to take 2nd hand equipment to re-use.

Donating/ disposal of mobility aids and wheelchairs

Independent Living Centre - Semington Tel: 01380 871007 - have a 2nd hand equipment list where you can advertise disability items for free

Wiltshire Council and Swindon Borough Council have a paid-for bulky item collection service for larger items.

You could list the item on a free-to-list website such as Gumtree or Facebook Marketplace - it may be just what another local person is looking for!

If the item was provided through the NHS, social services or another support agency then they may take them back.

If the item was purchased privately the supplier may have their own refurbishment or recycling scheme.

 Hearing and Vision aids for hire or purchase

Wiltshire Council Hearing and Vision team

Swindon Council Hearing and Vision team

Wiltshire Sight

You could be entitled to extra money called 'Attendance Allowance' from the government to help with the additional costs of having a long-term health problem or disability. This could be put towards purchasing of aids, equipment and services.
IT and computer support / training

Abilitynet - national charity offering free IT support at home for many types of technology. Also a number of useful factsheets on choosing tech for people with impairments e.g. mobile phones, computer aids. Tel: 0800 269545

Learn My Way - free user-friendly online training

Bobby Van  - local charity currently offering free 'Stay safe online' training

Swindon Adult Community Learning scheme - free courses for eligible Swindon residents

Age UK Info Guide - Staying Safe

Have you asked your library or local college about computer classes?

University of the Third Age (U3As) is an organisation that promotes life-long learning and engagement. Your local branch  may have an IT club you could join.

Some banks have 'digital champions' for money-related issues e.g setting up online banking

Health and Wellbeing

List / Service Suggested Search or Link  
Chiropodist/ Podiatrist / nail cutting (incl. home visits)

The College of Podiatry Tel: 020 7234 8620

Chiropodists, Podiatrists and Footcare Practitioners list - Age UK Wiltshire info list
Have you asked your GP if you qualify for free NHS podiatry services?
Dentists - NHS

NHS practices database

Age UK factsheet - Help with health costs

NHS Community Dental Service 

Hairdressers- Mobile / Home visiting Mobile hairdressers - Age UK Wiltshire info list  
Hot and frozen meal providers Meal providers - Age UK Wiltshire info list  
Opticians- Mobile / Home visiting  Have you asked your usual optician if they offer home visits? 
Shopping options and services Shopping options - Age UK Wiltshire info sheet  
Local lunch clubs, social opportunities and groups See Age UK Wiltshire's dedicated Clubs and Groups search page Age UK info guide - Healthy living

Housing and Care

List / Service Suggested Search or Link
Almshouses List of Almshouses in Wiltshire - Age UK Wiltshire info list The Almshouse Association
Care homes NHS choices database of care homes (with CQC ratings)


Age UK info guide - Care homes

 Wiltshire Council Care Services Directory

Care Quality Commission (CQC) - reports on quality standards of care homes

Domiciliary care agencies

NHS choices database of Homecare agencies (with CQC ratings)

Age UK info guide - Getting help at home

Wiltshire Council Care Services Directory - see pgs 21-27 for provider listings

Care Quality Commission (CQC) - reports on quality standards of care agencies

Domestic help

Domestic help can be tricky to find and unfortunately we're not able to recommend any individuals or companies. Age UK Wiltshire do not keep a list but some suggestions are opposite.

You could ask friends or neighbours locally for recommendations or check your local church or parish newsletter.

Age UK info guide - Getting help at home

Buy with confidence (search for 'Cleaning Services') (select 'domestic help' from drop down list)

Wiltshire Council Care Services Directory

NHS choices database of Homecare agencies (with CQC ratings)some may offer domestic help

Yellow Pages

Financial Advisors (incl. for care planning)

The Society of Later Life Advisers

Money Advice Service
Sheltered Housing & Housing Options - database of sheltered housing (select 'Housing' and type in postcode)

Did you know many rented sheltered housing schemes are applied for through local council housing registers?

Age UK info guide - Housing options

Sheltered housing in Wiltshire - AUKW info sheet

Direct lettings with housing associations - AUKW list

EAC / HousingCare factsheets on housing options and moving home

Support for self-funders of care packages and finding a personal assistant Wiltshire Centre for Independent Living  
Furniture / bulky item reuse and collection Wiltshire Council large item collection (also lists charities that collect furniture and other items)  

Local Authorities

Wiltshire Council   

General enquiries tel 0300 456 0100

Adult social care team tel: 0300 456 0111       Email: 

For Adult Safeguarding  contact the Wiltshire Council Social Care Help Desk on 0300 456 0111 or email If you are calling out of hours then please call the Emergency Duty Service on 0300 456 0100.

Swindon Borough Council  

General enquiries tel: 01793 445500           


Adult Social care team tel: 0800 085 6666 / 01793 463333


For Adult Safeguarding contact the Swindon Borough Council Adult Safeguarding Team on 01793 463 555 or email If you are calling out of hours you can call the Emergency Duty Service on 01793 436699

Home Maintenance, Energy and Security


Bobby Van    Tel: 01380 861155

Offer free home security checks across Wiltshire for older people and those who are otherwise vulnerable or disadvantaged.

Age UK info guide - Home Safety Checker

Home Improvement Agency / Handihelp service  

Update Feb 2020 we understand that the Handihelp service is not currently operating. Also see the 'Trades and Services' section below.

Wiltshire and Dorset Fire Service   Tel: 0800 038 2323

Offer free 'Safe and Well' home visits across Wiltshire to help you keep safe and healthy at home. Can check and fit smoke alarms where required.

Help with energy and winter warmth

Spread the Warmth leaflet - Age UK Wiltshire - information on local and national schemes relating to improving energy efficiency, extra money for heating costs and energy saving advice.

Age UK info guide - Winter wrapped up

Trades and Services

Don't forget to read our "Choosing a Reputable Trader Guide"at the top of this page are other information sources for many types of local businesses but are not checked or endorsed.

List / Service Suggested Searches
Builders and DIY (also see 'Home Maintenance' above)

Federation of Master Builders

Handyperson and DIY list - AUKW info list

See also 'Home Maintenance, Energy and Security' section on this page


Trading Standards - Buy With Confidence

Electricians NICEIC register of electricians


Trading Standards - Buy With Confidence

Gardening Services

The Gardeners Guild

List of small jobs gardeners - AUKW info list

Trading Standards - Buy With Confidence  
Painters and Decorators The Painting and Decorating Association


Trading Standards - Buy With Confidence


Find an APHC Installer

Chartered Institute for Plumbing and Heating (CIPHE)

Federation of Master Builders

Trading Standards - Buy With Confidence

Plumbers (Heating engineers) Find an APHC Installer Check they are Gas Safe registered   

Travel and Transport


Blue Badge Scheme

A concessionary parking scheme for people with severe mobility problems. Available from your local authority:

Wiltshire Council    Tel: 01225 713002          Swindon Borough Council Tel: 01793 445500


Public Transport

Bus Pass and Taxi Vouchers schemes - A concessionary travel scheme for older people and people with significant mobility problems. Availble from

Wiltshire Council Tel: 0300 456 0100            orSwindon Borough Council Tel: 01793 445500


Connecting Wiltshire  - Help for planning a journey in Wiltshire by car, bus, train and walking, including bus times and details of bus companies.    Tel: 023 8055 4100   -a travel awareness campaign delivered by Wessex DriveAbility giving information and advice to people who are giving up driving, to help them get around more easily, using a range of travel choices and options.


Community Transport and LINK Schemes 

List of local voluntary groups in Wiltshire that provide transport for people who struggle to get out and about e.g. getting to medical appointments - most towns have a scheme.

Wiltshire Community First  - compile the transport and LINK Schemes across Wiltshire. Note that each scheme has an individual contact number.

Akcess provide the 'Steps for You' subsidised community transport in Swindon borough


Disabled access toilets in the community (Radar Keys)

The National Key Scheme offers disabled people independent access to locked public toilets around the country.

Disability Rights UK – RADAR keys £4.75 (excl. VAT) with free delivery  Tel:  020 7250 8191

Other places to try: Selected Scope charity shops, Independent Living Centre (Semington) and local town councils may have stocks.


Non Emergency Patient Transport to hospital

Non-Emergency Patient Transport (NEPTS) for those that require transport to/from hospital and are unable to get there themselves. Eligiblity criteria is set by the government and based on whether someone's medical condition prevents them from travelling by any other means.



The Research Institute for Disabled Customers have a number of useful guides regarding

motoring with a disability

mobility scooters and scooter insurance

choosing and using an adapted vehicle


Wheelchair accessible taxis

Wheelchair accessible taxis - Age UK Wiltshire list


In the driving seat - Age UK info guide



Age UK Wiltshire Little Booklet of Useful Information

This has details of some of the most commonly asked about local services and organisations


Can't find what you are looking for?

If you are looking for a trader in your local area you could also try the following:

  • Word of mouth is often a good source of local information - friends, family or a neighbour may be able to recommend someone from their own experiences.
  • If you are looking for a trader, you can try looking on the TrustMark government-endorsed tool to find tradespeople or Trading Standards - Buy With Confidence which is endorsed by local Trading Standards departments. You will need to put in your location and the type of trade you require.
  • Town, parish and church newsletters or websites often have current information about local traders and services. We have some of these listed Village, town and parish newsletters and area specific resources (scroll to category)
  • are information sources for local businesses but are not checked or endorsed.