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We offer support and friendship to make a difference to the lives of isolated older people in Wiltshire.

The Wellbeing Programme will be offered to people who have been identified as being lonely, isolated, lacking in confidence or requiring support to access community activities, including every older person who requests a ‘befriending’ type service.

Please note- our Wellbeing service does not cover the Swindon area. Please click here to see alternative services in Swindon.


What is the Wellbeing Service?

The Wellbeing Programme is in place to help support older people in the community who may feel isolated, lonely or just generally lacking the confidence to get out and about. We provide support in 2 ways:

  • visiting programme which aims to reduce loneliness, improve wellbeing amongst socially isolated older people and enhance the quality of their lives. We seek to address these issues by supporting older people to continue to live in their own homes; help them to access additional services and encourage them to participate in social activities of their choice in their local community 
  • social telephone call where a volunteer regularly rings older people who prefer to talk to someone on the phone than have a volunteer visit them in their home. This service is also offered to those older people who are waiting to be matched with a visiting volunteer and can continue after a match has been made if they would like it to 

If you are eligible for the service we will work with you to identify the goals to help improve your wellbeing and independence.Once registered we will make an appointment to meet with you and discuss any specific concerns or goals you may have that will help your wellbeing

We match a volunteer with you to provide support over the coming months to help you achieve your personal goals.

The service is free and all our volunteers are trained and DBS checked.

The service does not provide personal care, domestic help or help with shopping.

Who can apply for the service?

Any older person in Wiltshire, except Swindon, who is feeling lonely and / or isolated and feels they would benefit from the support of the service

Accessing the service: For more information and to discuss a referral for you or someone else, please speak to our Information & Advice team in the first instance on 01380 727 767 or email

Other Useful Information

Swindon area - alternative social support / wellbeing services

Swindon Council care and support website  – provides details of local groups, clubs and activities   

Swindon Circles Befriending Service (Swindon)   -free service provided by volunteers and supported by Swindon Council, that sets out to find small amounts of help to support an older person with daily tasks, transport, companionship and meeting up with other people.   Tel: 01793 46 6418 /01793 465513 

Royal Voluntary Service (SWINDON)   - The RVS is not providing a traditional befriending service going forward but will be offering free short term support to help people access community services.  Tel: 01305 236666 (RVS Dorset, Wiltshire and Swindon Hub) / 0845 608 0122 (RVS general enquiries).

Contact the Elderly (Swindon group)- monthly Sunday afternoon tea party for small groups of older people aged 75+, who live alone, offering a regular and vital friendship link every month. Transport can usually be arranged. Tel: Suzan Hyland (Southwest Support Officer for groups) 020 7881 2361 

MHA Swindon Live at Home- Offer a befriending scheme and regular newsletter to keep people in company. They also organise regular outings to places such as garden centres and local concerts. They are sometimes able to assist with shopping. Tel: 01793 8277791  Email:

Details of local clubs and groups

Age UK Wiltshire collate a list of local lunch clubs and day centres and a list of local gentle excercise groups. We also have put together a number of popular local organisations and groups that offer activities in the Wiltshire area. See our Local Clubs and Groups page

Useful information guides

Age UK produce a range of useful information guides and factsheets that can be viewed and downloaded from the Age UK website:

All Age UK guides and factsheets

Alternatively you can order hard copies by phoning Age UK's national advice line on 0800 169 65 65.