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We offer support and friendship to make a difference to the lives of isolated older people in their own homes.

The Wellbeing Programme will be offered to people who have been identified as being lonely, isolated, lacking in confidence or requiring support to access community activities, including every older person who requests a ‘befriending’ type service.

What is the Wellbeing Service?

The Wellbeing Programme is in place to help support older people in the community who may feel isolated, lonely or just generally lacking the confidence to get out and about. We provide support in 2 ways:

  • visiting programme which aims to reduce loneliness, improve wellbeing amongst socially isolated older people and enhance the quality of their lives. We seek to address these issues by supporting older people to continue to live in their own homes; help them to access additional services and encourage them to participate in social activities of their choice in their local community 
  • social telephone call where a volunteer regularly rings older people who prefer to talk to someone on the phone than have a volunteer visit them in their home. This service is also offered to those older people who are waiting to be matched with a visiting volunteer and can continue after a match has been made if they would like it to 

If you are eligible for the service we will work with you to identify the goals to help improve your wellbeing and independence.

We match a volunteer with you to provide support over the coming months to help you achieve your personal goals.

The service is free and all our volunteers are trained and DBS checked.

The service does not provide personal care, domestic help or help with shopping.

How can I access the service?

It is easy to be referred to the Wellbeing Programme, just contact our offices by phone or email. You can enquire for yourself or someone else.

Once registered we will make an appointment to meet with you and discuss any specific concerns or goals you may have that will help your wellbeing.

For more information about this service please speak to our Information & Advice team in the first instance on 01380 727 767 or email us at