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We offer support and friendship to make a difference to the lives of isolated older people.

The Wellbeing Service can support people who have been identified as being lonely, isolated, lacking in confidence or requiring support to access community activities, including those wanting a ‘befriending’ type service.

What is the Wellbeing Service?

Our free Wellbeing Service is in place to help support older people in the community who may feel isolated, lonely or just generally lacking the confidence to get out and about. Please note our Wellbeing service does not currently cover Swindon.

We provide support in 3 ways:

  • Telephone befriending - is available to any older person for an indefinite period of time. The client will receive a weekly telephone call, generally from the same volunteer, with the aim of providing social contact and signposting to other forms of support.
    • The Wellbeing Programme - aims to improve the wellbeing of socially isolated older people by helping them connect to an activity of their choice outside their home through the support of a volunteer visitor. To be eligible for the programme, you must be:
      • 65 or over
      • Living alone unless you are caring for someone who is entitled to respite care
      • Have no social contact from family, friends or neighbours
      • Physically able to get in & out of a car or bus
      • No diagnosis of significant mental health problems
      • No diagnosed dementia
      • Able to identify an activity of choice and willing & able to participate
  • Contact @ Home provides short-term support to an older person to undertake an activity of their choice inside their home through the support of a volunteer. To be eligible for the programme, you must be:
  • 65 or over
  • Living alone unless you are caring for someone who is entitled to respite care
  • Have no social contact from family, friends or neighbours
  • Unable to get out of the house or finds it extremely difficult to do so
  • No diagnosis of significant mental health problems
  • No diagnosed dementia
  • Able to identify an activity of choice and willing & able to participate

If you are eligible for the service we will work with you to identify the goals to help improve your wellbeing and independence.Once registered we will make an appointment to meet with you and discuss any specific concerns or goals you may have that will help your wellbeing.

We match a trained volunteer with you to provide support over the coming months to help you achieve your personal goals. 

The service does not provide personal care, domestic help or help with shopping.

All our volunteers are DBS checked.

How to access the service

Speak to our Information & Advice team in the first instance on 01380 727 767 or enquiries@ageukwiltshire.org.uk

What if I'm not eligible or want a different social activitiy / befriending service?

Local Clubs, Services and Groups search page

Please see our page Local Clubs, Services and Groups search page for details of other services, including those covering Swindon, and a list of lunch clubs and social group suggestions around the county.