We offer support and friendship to make a difference to the lives of isolated older people in their own homes.

We match service users with volunteer visitors and callers who have similar interests and are likely to form a good friendship.

Call our Befriending team

01380 735526

If you know of someone who might benefit from our service in Wiltshire then please call our Befriending team on the number above.

If you would like more information about our Befriending services in Swindon, please visit our Community Support Service Swindon page

Home visiting 

Who can benefit from this service?

Anyone over the age of 50, who lives alone and who is socially isolated or lacks confidence as a result of a recent life changing experience. Our service aims to reduce the feeling of loneliness and isolation amongst older people, improve wellbeing and enhance the quality of their lives.

How much does it cost?

Our service is free.

What a service user says...

"Most of the time I am alone... my volunteer visitor is a different voice and brings me news from outside."

What a volunteer says...

"We have been meeting regularly for the past 2 years. We enjoy each others company and we always share news and laughter."

Current Availability

Due to a high demand for our service we are currently unable to take any new referrals for befriending home visits in the following locations: Bradford on Avon, Trowbridge, Westbury, Warminster.  We are also currently carrying out a review of the befreidning service and while this is taking place we will only be offering short term befreinding.

If you have any concerns you would like to discuss then please call our Information & Advice team on 01380 735500

Telephone friendship

Age UK Wiltshire provides a Telephone Befriending service, for individuals who find themselves socially isolated.

Telephone Befriending can be offered to individuals in the following circumstances:

  • Those who are socially isolated and live alone but do not want or eligible to accept a volunteer home visitor.
  • Those who are on the waiting list for the home visiting service.
  • Those who are not eligible for the home visiting service even though they are socially isolated, e.g. they may live with a spouse; in a care home or have more than 7 hours a week social contact, but still feel isolated and lonely.

For more information about these services please contact our befriending team on 01380 735526

What people say about our service

“Thank you Jeannie, you keep me alive”

"I really appreciate the calls each week as it picks me up and puts me in a good place”

“Thank you for the birthday card – it was the only one I had”

"I really enjoying coming in and making my weekly call to my lady. It gives me sense of purpose and I bring joy into her life"


Using our service

To find out more about our befriending services, please call our befriending team on 01380 735 526 or email befriending@ageukwiltshire.org.uk. For befriending in Salisbury and the south of Wiltshire please contact our Salisbury office on 01722 335 425.

Volunteering as a befriender

We rely on the generosity of volunteers who regularly make a difference to the lives of older people. Without them, the service would not exist. Full training and support is given to all our volunteers.

If you would like to volunteer with the befriending team to visit or call someone who is socialy isolated then visit our volunteering page for more information