We offer confidential information and advice on a wide range of subjects. We explain the choices available and help you decide what you want to do. If you need help we may be able to take action on your behalf.

Call our Info & Advice Line

Devizes - 01380 735 500

Salisbury - 01722 335 425

Swindon - 01793 687 018

Click here for full contact details

Who can benefit from this service?

Anyone who needs information or advice about any issue affecting older people.

How much will it cost?

Our information and advice service is free.

We can help with a wide range of issues

  • Welfare benefits
  • Health and social care
  • Family matters
  • Housing choices
  • Leisure activities
  • Local services
  • Transport issues

About our service?

We can talk to personal callers at our offices in Devizes and Salisbury or on the telephone and take email enquiries as well. We can also offer home visits for some enquiries. Our team in Salisbury attend monthly social group meetings at venues in the community giving information and advice on a range of subjects.

We will not tell anyone about your business without your permission and will not make judgments about your life or what you want to do. Our service is independent which means that we will not be influenced by other interests when advising you.

As well as providing advice on Welfare Benefits we also offer home visits to complete Attendance and Disability Living Allowance forms.

People we've helped

If you would like to read some examples of how we have helped people who have contacted our service then please read one of our case studies.

Marjorie's Story

Rogers' Story

Mrs Evans' Story

A poem from Mary

Our Client Statement

We will ensure that users receive a free, independent advice service that meets their individual needs and that we adopt an approach to delivering a service that provides quality information and advice and meets core values

Download our Client Care Statement

Attendance Allowance completion guides

We have produced a guide to help and advise when applying for this benefit for yourself or someone else.

Download our guide

Benefits and Tax Calculator

Many of us are struggling to make ends meet, with rising fuel costs and lower interest rates.

But many older people don't realise they're entitled to claim extra benefits, such as Pension Credit, Housing Benefit and Council Tax Benefit. Even if you are already claiming one or more benefits you may be entitled to others. Don't miss out on money you're entitled to.

Many of us are also paying the wrong amount of tax - are you one of them? We can help make sure that you are paying the right amount of tax.

You can check to see what benefits are available to you and check to see how much tax your should be paying by using the online checkers from Age UK.

Click here to check your benefits

Click here to check your tax

If you are still unsure or would like some more advice then our Information & Advice team can help you check to make sure you are getting the benefits and help you are entitled to.

Information guides and factsheets

Age UK produce a range of useful information guides and factsheets. These can be downloaded from the Age UK website.

Age UK guides and factsheets

 

Our Quality Standards

Our Information & Advice team have achieved the Age UK I&A Quality Standard mark, and the Advice Quality Standards (AQS), demonstrating that our service meets recognised Advice Sector standards of practice and that the information and advice we give is of a high standard of quality and accurate.

Advice Quality Standard and Quality Assured mark

Download our Age UK Quality Standard report