Organisational Quality Standards
Charity Quality Standard (CQS)
We are proud to have achieved the Age UK Charity Quality Standard (CQS) which recognises the high standard of our performance as an organistation.
The Standard is externally assessed and awarded to members of the Age UK network that have demonstrated they are well governed and managed; have a clear direction and strategy; and are committed to ensuring the well-being and safety of older people, their staff and volunteers.
We achieved the Standard following a rigourous examination of our work. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.
To find out more about our Age UK Charity Quality Standard certification, please contact us.
Information and Advice Quality Marks
We hold the Advice Quality Standard, which provides you with assurance that the we have met certain criteria that demonstrate a commitment to quality.
Click here to find out more about the Advice Quality Standard.
The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it:
• Provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.
• Has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.
• Monitors its services and seeks feedback from clients and stakeholders.
