Information Services and Support

Age UK Lancashire has experienced and trained information and advice officers to cover across Lancashire These officers are available to offer help on a wide range of issues which can benefit all older people, their families and their carers.

Our Information and Advice Team can help with anything from form filling to accessing health and community care services. Leaflets and factsheets are available from all Age UK Lancashire offices.


We aim to point you in the right direction to get the help you need.

Form filling

We can help to complete claim forms relating to Attendance Allowance, Disability Living Allowance, Carers Allowance, Income Support, Housing Benefit, Council Tax Benefit and Pension Credit.

Benefit Awareness

We want to make sure you are receiving all the benefits to which you may be entitled. In 2011-12 our Information and Advice Service provided help to nearly 4,000 people, helping them claim £1,710,632 of money which they were entitled to. We help explain the qualifying criteria and assist people complete the claim forms which are usually long and complicated. Many people do not realise they may be entitled or are put off by the process. Remember these benefits are yours by right not by charity. If you want a 'benefit check' contact your local Age UK Lancashire office and they'll be glad to assist.

Practical help

Free fact sheets covering 40 main issues are available from Age UK England. It is also possible to have face to face advice on particular topics in a safe, friendly and confidential environment by trained workers. This service is non-judgemental and free. For more information contact  your local office. Home visits are available in some circumstances.