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Age UK Lancashire office - Lancaster

Map of your local groups and services


7-11 Chapel Street



Contact details

Telephone: 0300 303 1234 (calls charged at local rate)

Email address:


Enquiries and Trading Office 

We aim to be your first port of call for services, information and assistance. 

At our office you will be welcomed by one of our local Volunteers who can provide assistance and information or by one of our trained Insurance Arrangers who can provide quotes and assistance in the office.  

At all of our offices we have access to a wide range of fact sheets on issues that affect older people, including benefits, care, housing and health. 

Information can be provided or a referral can be made to the Charity’s services.   

Age UK Lancashire Trading provides a face-to-face service to arrange general insurance or other products.

Opening hours:

10.00am - 3.00pm, Monday - Friday

Services in the Lancaster area


Home Help Service

The Home Help Service is available to anyone who is aged 50 and over or living with a disability. Home Helps are able to carry out a variety of tasks dependent on yourneeds including general cleaning, laundry, shopping and local errands. The service offers flexibility and choice, high standards and is competitively priced.


Hospital Aftercare Service

Our team of staff offer practical support in the home following discharge from a hospital ward
or the Accident & Emergency Department at Lancaster Royal Infirmary. People must be aged 18 or above and find it difficult to resume their activities of daily living. Support can be planned for a number of weeks.


Information and Advice

Our staff have access to wide range of information on a variety of topics such as welfare benefits, community care, housing, consumer and health issues. Each office provides information booklets and access to Age UK factsheets as well as signposting enquirers to appropriate services for further assistance. We can provide additional support with form filling and casework.


Telephone Befriending

Our volunteers offer support through weekly phone calls to older people who are suffering from loneliness and isolation.


In addition we have the following new services

Foot and Nail Care service

Dementia Community Links

Age of Opportunity

Daytime Support 

Community Engagement 


Click here for information on volunteering opportunities in the Lancaster area.