Activity Centre - Class Leader (IT)
Support older people to build digital skills through friendly, one-on-one sessions. Help them gain confidence using devices like smartphones and tablets, making everyday tasks easier and life more connected. As a One-to-One IT Class Leader, you’ll support older people in learning basic digital skills in a friendly, personalised setting.
You’ll deliver informal, one-on-one sessions that help individuals build confidence using smartphones, tablets, or computers—covering everything from sending emails to staying safe online. Your patience, clear communication, and encouragement will empower others to become more connected and independent in the digital world.
Key Responsibilities:
- Contact service users from the waiting list to book class slots.
- Take payments for sessions.
- Deliver one-hour, one-to-one digital support sessions.
- Answer questions about smartphones, tablets, and other devices.
- Explain apps, Wi-Fi, settings, and digital functions clearly and patiently.
- Support users at their own pace, building confidence and digital skills.
- Provide a calm, friendly, and encouraging learning environment.
Skills and Experience:
- Basic to intermediate digital skills – Confident using smartphones, tablets, apps, Wi-Fi, and settings
- Good communication skills – Able to explain tech clearly in simple, everyday language
- Patience and empathy – Comfortable working at a slow pace and supporting nervous learners
- Friendly and approachable – Able to create a relaxed and supportive learning environment
- Organised and reliable – Can manage bookings, timekeeping, and follow-up with users
- Interest in digital inclusion – Passionate about helping others feel confident and connected
- Previous experience in teaching, training, or support roles (helpful but not essential)
Experience in teaching, training, IT, or support roles can be a bonus—but it’s not essential.
Key Qualities:
- Patient and understanding
- Clear and simple communicator
- Friendly and approachable
- Supportive and encouraging
- Reliable and punctual
- Calm and positive attitude
- Passionate about helping others learn
- Basic digital confidence
Benefits of Volunteering:
- Make a meaningful difference in the life of someone experiencing isolation or emotional challenges.
- Develop skills in communication, companionship, and supporting vulnerable individuals.
- Gain experience in community outreach, care, and support roles.
- Enhance your personal growth and sense of fulfilment through helping others.
- Ongoing training and support from the organisation.
Application Process:
You will need to complete an application form and attend an informal interview. If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.
If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!