Digital Champion
The Digital Champion Programme aims to identify and help older people who are most at risk of digital exclusion.
Digital Champion volunteers provide training sessions to help those older people learn how to get online and build their essential digital skills and confidence to live a more included and independent life.
Key Responsibilities:
- Deliver 1:1 support and group workshops with older people to develop their digital skills and confidence.
- Understand the specific needs and goals of the individual and or individuals engaging with support, including their existing confidence and skills.
- Collect monitoring information from client sessions and share with the Project Coordinator as applicable.
- Participate in training and meetings as required to ensure a high level of service delivery.
Skills and Experience:
- Patience and good communication – You're comfortable explaining things clearly and at someone else’s pace.
- Basic digital skills – You can use email, browse the internet, and navigate smartphones or tablets.
- A passion for helping others – You enjoy supporting people to learn and grow in confidence.
- Empathy and understanding – You're sensitive to the challenges older people may face when learning something new.
- Reliability – You’re able to make regular time commitments, work well in a team and build trust with the people you support.
- An interest in digital inclusion – You believe everyone should have access to the benefits of being online.
- Experience in teaching, training, IT, or support roles can be a bonus—but it’s not essential.
Key Qualities:
- Patient and supportive – Able to explain things clearly and calmly.
- Good communicator – Listens well and adapts to different learning styles.
- Empathetic – Understands the challenges older people may face with technology.
- Reliable and trustworthy – Keeps regular commitments and builds rapport.
- Positive and encouraging – Helps others feel confident and motivated.
- Basic digital confidence – Comfortable using everyday technology (e.g. smartphones, tablets, email, web browsing).
- Respectful and non-judgmental – Values each person’s pace and starting point
Benefits of Volunteering:
- Make a meaningful difference in the life of someone experiencing isolation or emotional challenges.
- Develop skills in communication, companionship, and supporting vulnerable individuals.
- Gain experience in community outreach, care, and support roles.
- Enhance your personal growth and sense of fulfilment through helping others.
- Ongoing training and support from the organisation.
Application Process: You will need to complete an application form and attend an informal interview. If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.
If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!