Information & Advice

Age UK West Sussex provides free confidential information and advice on a wide range of issues for people aged over 50, their families and carers.

Talk to us about information and adviceHow we can help

  • Finding help at home
  • Financial advice
  • Debt
  • Housing needs
  • Health
  • Care homes
  • Care at home
  • Support for carers
  • Welfare benefits
  • Family
  • Utilities
  • And much more

Information and advice freephone number: 0800 019 1310

Lines are open Monday to Friday 10.00am - 2.00pm.

We offer this service to meet your needs. This can be over the phone or face to face at outreach appointments and home visits. We can also send out free factsheets and information on a variety of subjects to help you.

Click here to view leaflet

The Neighbourhood Hub

Age UK West Sussex will hold a drop in surgery every Tuesday at Broadfield library from 10am - 4pm:

Broadfield Library
46 Broadfield Place
Crawley
RH11 9BA

We offer a drop in service to help with your enquiries and our trained advisors can assist you with your applications for Disability benefits or Blue badge forms, debt issues and budgeting or any other queries you may have.

For more information or to answer any queries please contact us on 0800 019 1310 or email information@ageukwestsussex.org.uk

Newtons Surgery

As from 29th February 2016 Age UK West Sussex will hold an Outreach surgery two Mondays a month at Newtons Surgery from 10 am - 2 pm.

Heath Road
Haywards Heath
RH16 3BB

This service is to help with your enquiries and our trained advisors can assist you with your applications for disability benefits, blue badge forms, housing issues, debt and budgeting or any other queries you may have.

For more information or to answer any queries please contact us on 0800 019 1310

Mid Sussex and Crawley outreach

We have an information and advice outreach worker in Mid Sussex who offers home visits to disabled and vulnerable people. To book an appointment or for further information call 0800 019 1310.

Home visiting

We can provide a limited Home Visiting service for clients who are house bound through disability or vulnerability who cannot get to an outreach appointment. Please contact us for an appointment on 0800 019 1310 or email information@ageukwestsussex.org.uk

Contact us

Our information and advice team answer over 6000 telephone enquiries a year from older people, their relatives and carers on a range of issues including welfare benefits, community care, health and housing matters.

Call us on freephone 0800 019 1310, Monday to Friday 10.00am - 2.00pm, for advice.

Email and postal enquiries are welcomed and we aim to answer within 48 hours. Please write to:

Age UK West Sussex

Information and advice

Suite 2, Anchor Springs
Littlehampton
West Sussex

BN17 6BP

or email information@ageukwestsussex.org.uk

Community Legal Service (CLS) Quality Mark

The Advice Services Alliance has taken over ownership of the quality mark from the Legal Services Commission. It is now called the Advice Quality Standard. This is a recognised standard which sets out the quality of advice and service that members of the public should receive when seeking Information and Advice. Member organisations are audited every 3 years.

Age UK West Sussex's information and advice service has been awarded the AQS Quality Mark and the Age UK Advice Quality Standard until 2017.

Please click here to read our Statement of Service