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Quality Assurance

  • Excellence in I&A

    We are proud to deliver a quality-assured Information and Advice service to our clients.

    The Age UK Information and Advice Quality Programme (IAQP) shows that we offer a quality assured service.  The I&A team has worked hard to ensure that the Information & Advice service meets the required standard, meaning that people in East Lindsey, West Lindsey, and North Lincolnshire receive a professional, high quality response to their enquiries. The quality marque demonstrates our commitment to customer care and to providing consistent, relevant and effective advice.

    quality marque logo

  • Organisational Excellence

    We are proud to have achieved the Age UK Charity Quality Standard (CQS)

    The externally-assessed Age UK CQS award recognises the high standard of our performance as an organisation. It certifies that our organisation is well governed and managed, has a clear direction and strategy and is committed to ensuring the well-being and safety of older people, our volunteers and our staff.

    CQS logo