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Check in, Cash out

Are you missing out on financial support?

Every year hundreds of millions of pounds in vital financial support go unclaimed by older people in Scotland. 

Our "Check in, Cash out" campaign aims to raise awareness and increase take-up of the social security available to help older people live well. 

Want to get involved?

Help us ensure that no older person misses out on social security by sharing our campaign today

Why we are campaigning

There are 150,000 pensioners in Scotland living in poverty - with tens of thousands more on the cusp of it. A range of social security payments are available to help older people, including Pension Credit, Council Tax Reduction and Attendance Allowance. 

However, many older people don't claim the financial support they're entitled to. There are a range of reasons why this is the case, including:

  • lack of awareness
  • stigma about social security 
  • the belief the money would be better used to help others
  • the claims process involved
  • digital exclusion
  • not knowing where to find advice and support

We want people to "check in" to see if they may be entitled to "cash out" by calling our helpline and using our free information guides

Age Scotland's Helpline

In 2021, our helpline identified £564,494 worth of unclaimed benefits for older people who called us. Call us on 0800 12 44 222 today. Lines are open Monday to Friday, 9am - 5pm.

How can Age Scotland help?

We can support older people to increase their awareness of social security and make sure they don't miss out on what they're entitled to:

1) Our helpline advisers can perform a benefits entitlement check and advise people on how to claim if they are missing out. It is free to call and lines are open from Monday to Friday, 9am-5pm. Call us today on 0800 12 44 222.

2) Our free guides provide information and advice on the relevant benefits for older people - you can read them online or order free paper copies

3) Sign up to our free online workshops covering social security for older people over State Pension age - book your place today

Age Scotland's information guides

You can find more information about benefits and financial support using our free information guides

Benefits calculator

Use our free and anonymous benefits calculator to find out if you could be entitled to extra help

Social Security Spotlights

Throughout our campaign, we will feature several individual payments and themes in more depth as "spotlights". These will run for two months at a time.

  • Pension Credit: February and March
  • Council Tax Reduction: April and May
  • Older carers: June and July
  • Attendance Allowance: August and September
  • Energy: October and November
  • Looking out for older family and friends: December and January

You can find out more about each of the payments and themes we'll be spotlighting below:

Age Scotland's benefits training

Our free training sessions cover means-tested and non-means-tested social security for people over State Pension age.

Pension Credit

Pension Credit is one of the most underclaimed social security payments with an estimated 34% of eligible people missing out. Research by Independent Age has suggested there are 123,000 eligible older households in Scotland who are not claiming Pension Credit. This equates to £332m of support left unclaimed each year.

Claiming Pension Credit is important as it passports the recipient to other forms of financial support – such as Council Tax Reduction, Cold Weather Payments, additional help with health costs and a free TV Licence .


Council Tax Reduction

Council Tax Reduction (CTR) helps people who are on a low income with the cost of their Council Tax bill. Recently, it has been used as a qualifying payment for extra help with energy bills. 

In 2021-22, the estimated average annual award per CTR recipient over 50 was £859 - so it's worth checking that you're receiving it if you suspect you might be eligible. 

We estimate that pensioners missed out on over £100m worth of CTR support in 2022-23. 

Older Carers

Despite the vast contribution made by unpaid carers to Scotland's economy and society, they are often at higher risk of poverty. 

Many over-50s care for friends, family members or neighbours. However, they may not see this as providing care, instead viewing it as 'just what they do'. We want to help these carers self-identify and take-up the forms of support available for them.

The Carers (Scotland) Act 2016 gives carers the right to support from their council and support to help their health and wellbeing. Additionally, those who spend over 35 hours per week caring for a person in receipt of a qualifying disability benefit could be entitled to Carer's Allowance - though this benefit "overlaps" with the State Pension (you can find out more about this in our guide to Carer's Allowance).

Attendance Allowance

Attendance Allowance is a payment for people over State Pension age who have a physical or mental disability which means that they need help with personal care or supervision. It is not means-tested, so you can apply regardless of how much income or savings you have.

You don't have to receive help from a carer to apply, as Attendance Allowance is based on the help you need, not the help you actually receive. Many people choose to spend the money on other types of help in the home to keep them independent. 



1 in 3 older households in Scotland live in fuel poverty - meaning they either cannot afford to pay their energy bills or are having to modify energy usage to afford these costs.  

Many more households risk being plunged into fuel poverty in light of rising energy prices. 

If you're struggling to manage your energy bills or looking to make your home more energy efficient, we can help:

  • Find out more about staying warm in your home in our Warm and Well guide.
  • Contact our helpline for a benefits check to make sure you're getting every penny you're entitled to.
  • Sign up for our free online energy advice workshops 

Looking Out for Older Family and Friends

Family members, friends, and carers can find advice, information and support through our helpline and information guides. Family and friends can also play a big role in encouraging people to ask for help and make social security claims.


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